Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Richard Olinger

Manager
Brandon,FL

Summary

Achieved top 10% team performance nationally for four consecutive years at Combined Insurance Company, showcasing exceptional leadership and problem-solving abilities. Excelled in customer service and critical thinking across roles, enhancing customer loyalty at Ashley Furniture Industries, Inc. Skilled in active listening and problem resolution, consistently delivering results beyond expectations.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Ashley Furniture Industries, Inc
03.2021 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Phone Reservationist

Hilton Hotels International
10.2016 - 06.2020
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.

Shop Owner

Brandon Bagels
05.2012 - 05.2016
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.

Worksite Solutions-Team Manager

Combined Insurance Company
11.2007 - 03.2012
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment. Managed team to top 10% in country 4 years in a row.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Education

Bachelor Of Applied Arts And Science - Missions

Southeastern University
Lakeland, FL
05.1978

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Sales Expertise

Timeline

Customer Service Representative

Ashley Furniture Industries, Inc
03.2021 - 06.2023

Phone Reservationist

Hilton Hotels International
10.2016 - 06.2020

Shop Owner

Brandon Bagels
05.2012 - 05.2016

Worksite Solutions-Team Manager

Combined Insurance Company
11.2007 - 03.2012

Bachelor Of Applied Arts And Science - Missions

Southeastern University

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Richard Olinger Manager