Richard Oliver
Orlando,FL
Summary
Motivated business professional bringing over 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
12
12
years of professional experience
1
1
Certification
Work History
F45 Multiple Studio Owner
Self Employed
09.2018 - Current
- Maintained a clean, organized studio space to ensure an enjoyable experience for all clients.
- Increased studio revenue by implementing effective marketing strategies and attracting new clients.
- Sought out opportunities for professional development by attending industry conferences, workshops, and seminars to stay abreast of best practices and emerging trends in the field.
- Recruited trained, and managed staff members to ensure top-quality service delivery across all areas of the business.
- Evaluated and adjusted pricing structures to remain competitive while maintaining profitability for the business.
- Cultivated partnerships with other businesses in the area for cross-promotional opportunities that benefited both parties involved.
- Managed daily operations for a seamless client experience, ensuring a professional and welcoming environment.
- Utilized social media platforms effectively for increased brand awareness and visibility among potential clients online communities.
- Oversaw financial management tasks such as budgeting, accounting, payroll processing, and invoicing.
DeVos Family Guide
Orlando Magic
08.2021 - 05.2023
- Created a warm welcoming environment for the team owners, family and guests
- Worked with basketball operations, security, hospitality and food/ beverage to ensure all departments where aware of the families requests.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality service and experience across the team.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Master Trainer
24 Hour Fitness
11.2016 - 09.2018
- Top 10 Trainer in the 24 Hour Fitness US network, performing over 50 sessions per week.
- Developed strong working relationships with clients by understanding their unique goals and delivering customized training solutions.
- Exceeded revenue targets for the training department by actively promoting our services through various marketing channels and cultivating strong relationships with key clients.
- Served as a mentor to junior trainers, sharing best practices and providing guidance in their professional development journeys.
- Facilitated hands-on workshops that allowed participants to practice newly acquired skills in a supportive environment.
Assistant Fitness Manager
Virgin Active
05.2014 - 05.2015
- Implemented employee incentive programs that boosted overall job performance and satisfaction levels within the team.
- Monitored industry trends to identify opportunities for expanding services or introducing innovative techniques into existing programs.
- Provided ongoing coaching to personal trainers in order to improve their skills as fitness professionals consistently over time.
- Assisted in managing a team of personal trainers, ensuring high-quality service delivery to clients.
- Addressed client concerns promptly, working towards resolutions that fostered long-term loyalty to the gym facility.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
Youth Activities Manager
Disney Cruise Lines
02.2012 - 03.2014
- Facilitated guest feedback surveys and incorporated suggestions for continuous improvement of activity offerings.
- Managed inventory control, tracking usage, and replenishing supplies to maintain optimal levels for seamless operation of all activities.
- Streamlined activity scheduling process, resulting in more efficient use of resources and staff time.
- Maintained safety standards across all activities, conducting regular audits and addressing any concerns promptly.
- Managed a team of activity coordinators, providing training and support to ensure consistent high-quality experiences for guests.
Education
Bachelor of Arts - Sports Coaching And Development
John Moores University
Liverpool, England 05.2012
Skills
- Scheduling Coordination
- Creative Direction
- Business Management
- Financial Planning
- Budgeting expertise
- Customer Service
- Attention to Detail
- Driven and Determined
- Team Collaboration and Leadership
- Relationship Building
- Strategic Decision-Making
- Coaching and Mentoring
Certification
Premier Training Global Level 4 Training Certification (NASAM, USA)
Hobbies
Sports - Huge fan to watch or participate
(Soccer, Basketball, Boxing, Tennis)
Fitness - I am blessed to call my past work experience a hobby
Travel - I love to immerse myself in new places, experiences and cultures
Timeline
DeVos Family Guide
Orlando Magic
08.2021 - 05.2023
F45 Multiple Studio Owner
Self Employed
09.2018 - Current
Master Trainer
24 Hour Fitness
11.2016 - 09.2018
Assistant Fitness Manager
Virgin Active
05.2014 - 05.2015
Youth Activities Manager
Disney Cruise Lines
02.2012 - 03.2014
Bachelor of Arts - Sports Coaching And Development
John Moores University
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