Richard Ombui
Vienna,VA
Summary
Savvy Social Media Assistant with expertise in curating relevant content to drive brand awareness and align audience with company brand image. Excellent command of all platforms with strong record of exponentially increasing online presence and following.
Overview
10
10
years of professional experience
Work History
CLoud Support Engineer
DR Financial Services
11.2023 - Current
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
Customer Experience Assistant
Kenya Power
02.2021 - 10.2023
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
- Reported social media performances and engaged with digital communities to build positive regard for company.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
- Monitored KPIs and analyzed performance reports to determine future directions for social media.
- Met multiple deadlines using strong task prioritization skills.
IT Consultant
Indra
12.2014 - 02.2016
- Created service level agreement for IT operational functions and help desk operations.
- Discussed project progress with client, collected feedback on different stages and directly addressed concerns.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Education
MBA - IT Management; Marketing
United States International University - Africa
Nairobi, KE09.2018
Bachelor of Science - Information Systems And Technology
United States International University - Africa
Nairobi, KE08.2010
Skills
- Internal Communications
- Marketing Communications
- Press Release Writing
- Reputation Management
- Brand Messaging
- Web Content Management
- Corporate Communications
- Google Analytics
- Web Content Creation
- Customer Service
- Public Relations Strategies
- Organizational Skills
- Social Media Marketing
- Research proficiency
- Social Media Monitoring
- Graphic Design
- Strategic communications
- Information gathering and analysis
- External Communications
- Analytical Skills
- Task Prioritization
Timeline
CLoud Support Engineer
DR Financial Services
11.2023 - Current
Customer Experience Assistant
Kenya Power
02.2021 - 10.2023
IT Consultant
Indra
12.2014 - 02.2016
MBA - IT Management; Marketing
United States International University - Africa
Bachelor of Science - Information Systems And Technology
United States International University - Africa
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