Richard Ormond
Medford,OR
Summary
Experienced sales leader with over 20 years in the telecommunications industry. Consistently exceeds sales targets, driving business growth. Skilled in building and managing high-performing sales teams, developing effective sales strategies, and cultivating key partnerships. Proficient in indirect channel management, strategic planning, and successful plan execution.
Overview
22
22
years of professional experience
Work History
Strategic Initiatives and Operations Manager
US Cellular
09.2023 - Current
- Collaborated with all areas of the business to ensure effective implementation of strategy for the West Central Region
- Maximized performance in both company owned and indirect sales channels
- Developed and implemented resources to drive a 45% increase in Home Internet sales
- Developed strategy to increase prepaid sales through customer targeting leading to 32% year over year growth
- Developed effective resources to support sales team senior leadership
- Identified performance trends and helped implement strategies to drive growth across all sales channels
- Chief of Staff to Area Vice President
Agent Development Manager
US Cellular
01.2021 - 09.2023
- Built strong owner relationships built on trust and mutual respect
- Innovated to meet industry changes and led others to do the same
- Developed strong consultative relationships with indirect and company leadership to influence sales strategy
- Developed training programs aimed at ensuring sales rep mastery of product knowledge and critical selling points
- Partnered with indirect channel owners to drive a 18% profitability increase year over year from incremental sales targeting
Agent Area Sales Manager
US Cellular
05.2018 - 01.2021
- Led the Northwest market to number one in sales results through consultative partnerships and team training resulting in a 22% lift in total volume over my tenure
- Developed a team to drive KPI achievement for the Northwest market
- Built relationships with agent owners to solidify trust in the brand
- Developed strong consultative relationships with indirect and company leadership to influence sales strategy
- Grew effective agent distribution and exiting ineffective agents
Agent Sales & Development Manager
US Cellular
05.2012 - 05.2018
Retail Store Manager
US Cellular
07.2010 - 05.2012
Retail Sales Manager
US Cellular
02.2008 - 07.2010
Area Manager (US Cellular Agent Locations)
Carolina Communications
03.2003 - 02.2008
Education
Master of Business Administration -
Liberty University
Lynchburg, VA01.2024
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA06.2020
Skills
- Strategic partnerships
- Critical thinking
- Business development
- Goals and performance
- Sales presentations
- Sales team leadership
- Territory and account management
- Business strategies
- Indirect channel development
Accomplishments
- Earned the “Key Leader” Award in 2023 and 2024 for exceeding expectations in my role and contributing to the overall success of the company through strategic partnerships and company-wide initiative execution
- Collaborated with internal and external teams in 2024 and 2025 to generate a successful customer and associate retention plan, leading to a 7% reduction in customer loss and a 12% improvement in associate turnover
Timeline
Strategic Initiatives and Operations Manager
US Cellular
09.2023 - Current
Agent Development Manager
US Cellular
01.2021 - 09.2023
Agent Area Sales Manager
US Cellular
05.2018 - 01.2021
Agent Sales & Development Manager
US Cellular
05.2012 - 05.2018
Retail Store Manager
US Cellular
07.2010 - 05.2012
Retail Sales Manager
US Cellular
02.2008 - 07.2010
Area Manager (US Cellular Agent Locations)
Carolina Communications
03.2003 - 02.2008
Master of Business Administration -
Liberty University
Bachelor of Science - Business Administration
Liberty University
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