Richard Ortega
San Antonio,Texas
Summary
Proven leader in operational excellence and sales growth, adept at driving significant improvements in customer service and team performance. At LL Flooring, spearheaded initiatives that enhanced staff development and fiscal management. Skilled in negotiations and employee development, demonstrating adaptability and strong communication. Achieved measurable results in efficiency and profitability, leveraging organizational skills and attention to detail. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Multi Unit Manager
LL Flooring
05.2010 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales & Installation Manager
American Homes Hardwood & Stone
09.2002 - 04.2010
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Negotiated labor contracts with general contractors and subcontractors.
Education
Associate of Applied Science - Network Administration
ITT Technical Institute - San Antonio
San Antonio, TX08.2013
Skills
- Sales Growth
- Staff Development
- Operations Management
- Fiscal Management
- Staff Management
- Customer Service
- Employee Development
- Excellent Communication
- Organizational Skills
- Team building
- Attention to Detail
- Reliability
- Adaptability and Flexibility
- Time Management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Multi Unit Manager
LL Flooring
05.2010 - Current
Sales & Installation Manager
American Homes Hardwood & Stone
09.2002 - 04.2010
Associate of Applied Science - Network Administration
ITT Technical Institute - San Antonio
Similar Profiles
Michael LieberMichael Lieber
Coordinator, Installation Projects at LL FlooringCoordinator, Installation Projects at LL Flooring
Eutemia "TJ" BogesEutemia "TJ" Boges
Store Manager at LL FlooringStore Manager at LL Flooring
Ballari KanjilalBallari Kanjilal
Corporate Recruiting Partner at LL FlooringCorporate Recruiting Partner at LL Flooring