Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Ortiz

Utica

Summary

Innovative team leader known for enhancing customer service excellence and operational efficiency. Proficient in implementing feedback mechanisms to refine service offerings, ensuring high client satisfaction and engagement.

Overview

17
17
years of professional experience

Work History

Team Leader, Sales Operations

Automobile Vehicle Protection
01.2019 - 05.2024
  • Led cross-functional teams to streamline sales processes and enhance operational efficiency.
  • Developed training programs for new sales personnel, improving onboarding experience and team performance.
  • Implemented customer feedback mechanisms to refine service offerings and boost client satisfaction.
  • Analyzed sales data to identify trends, informing strategic decisions that drove revenue growth.

Technical Support Representative, Customer Service

Teleperformance USA
02.2007 - 04.2014
  • Provided expert assistance to customers in resolving technical issues via phone and email to enhance user experience.
  • Maintained detailed logs of customer interactions and resolutions to improve service quality.
  • Facilitated collaboration among team members to enhance response time for support inquiries.
  • Mastered and implemented company software tools to deliver efficient solutions.
  • Assisted customers with troubleshooting technical issues via phone and email.

Education

High School Diploma -

George Washington High School
New York, NY

Skills

  • Coaching individuals
  • Improving sales efficiency
  • Team inspiration

Timeline

Team Leader, Sales Operations

Automobile Vehicle Protection
01.2019 - 05.2024

Technical Support Representative, Customer Service

Teleperformance USA
02.2007 - 04.2014

High School Diploma -

George Washington High School
Richard Ortiz