Innovative team leader known for enhancing customer service excellence and operational efficiency. Proficient in implementing feedback mechanisms to refine service offerings, ensuring high client satisfaction and engagement.
Overview
17
17
years of professional experience
Work History
Team Leader, Sales Operations
Automobile Vehicle Protection
01.2019 - 05.2024
Led cross-functional teams to streamline sales processes and enhance operational efficiency.
Developed training programs for new sales personnel, improving onboarding experience and team performance.
Implemented customer feedback mechanisms to refine service offerings and boost client satisfaction.
Analyzed sales data to identify trends, informing strategic decisions that drove revenue growth.
Technical Support Representative, Customer Service
Teleperformance USA
02.2007 - 04.2014
Provided expert assistance to customers in resolving technical issues via phone and email to enhance user experience.
Maintained detailed logs of customer interactions and resolutions to improve service quality.
Facilitated collaboration among team members to enhance response time for support inquiries.
Mastered and implemented company software tools to deliver efficient solutions.
Assisted customers with troubleshooting technical issues via phone and email.
Education
High School Diploma -
George Washington High School
New York, NY
Skills
Coaching individuals
Improving sales efficiency
Team inspiration
Timeline
Team Leader, Sales Operations
Automobile Vehicle Protection
01.2019 - 05.2024
Technical Support Representative, Customer Service