Richard Overman II
Harding,PA
Summary
Professional process management expert with proven track record in enhancing operational efficiency and driving process improvements. Focused on team collaboration and achieving high-impact results. Recognized for strong analytical skills and adaptability to shifting priorities, ensuring seamless workflow and productivity.
Overview
17
17
years of professional experience
Work History
Process Manager - Corporate
R.A.S. Logistics
12.2021 - Current
- Direct Trainer/Support Agent for 9 separate locations within the RAS Logistics Network regarding customer and employer procedures
- Expert procedure and metrics knowledge with Home Depot; also proficient with General Electric, Wayfair, and Costco
- Creation of Data Trending Reports
- Superior skillset in relation to new startup operations; training new hires, equipment setup, facility setup, etc
- Capable of traveling to any location within the RAS Network and perform any job necessary
Operations Manager
R.A.S. Logistics
08.2021 - 12.2021
- Major focus on Freight Claim and In-Home Damage Claim research and processing
- Route preparations
- Check-In Process
- Warehouse Processes
- Parts Inventory
- Metrics Reporting
Terminal Manager
R.A.S. Logistics
09.2020 - 08.2021
- Responsible for entire staff (Operations Managers and Office Administrators)
- Direct point of contact for customer (Home Depot); working within same walls
- Responsible for all tasks associated with Independent Contractors (scheduling routes, distributing Settlements, recruiting new contractors)
- Responsible for all metrics and procedures within the operation; reporting to Regional Director and Vice President
- General Ledger and Profit/Loss Reviews
Quality Management Systems, Process Improvement Manager
Pride Mobility Products Corporation
10.2016 - 06.2019
- Company Overview: (Manufacturer of medical mobility devices)
- Ensure the company maintains compliance with all aspects of 21 CFR Part 820 cGMP
- Serve as Voice of the Customer, collecting and analyzing consumer claims and complaints, report on product enhancements based on customer feedback, filter data into Continuous Improvement Teams
- Data was collected or exported from multiple locations and filtered into custom Excel files
- The Excel files utilized advanced features, including pivot table, long formulas, and macros
- Manage Continuous Improvement Program
- Directly involved with approximately twenty (20) teams, both ongoing and project specific teams
- Documented all progress using Minute Meetings and Action Item Tracking
- Executed documented Lean Processes where applicable, including DMAIC, PCDA, 5 Whys, etc
- Involved with many diverse software applications, including Oracle Apex, Agile, Hippo CMMS, ProductionWARE, etc
- Oversee Corrective Action Process and ensure effective Root Cause Analysis
- Improved database using Software Validation for FDA Purposes
- Database was custom created utilizing Oracle Apex software
- Manage the Document Control Coordinator
- Coordinate Material Review Board meetings
- Review all requests to deviate from design specifications
- Utilized Agile software
- Ad Hoc Reporting to upper level management
- Qualify potential suppliers, audit, and evaluate current suppliers
- Travel overseas (China) to conduct quality training with business partners
- Custom-Trade Partnership Against Terrorism (C-TPAT) Auditor
- (Manufacturer of medical mobility devices)
- Created product-specific improvement teams and served as team manager, member, or facilitator of each
- Encouraged team building by motivating, educating, and empowering members and giving positive reinforcement
- Overhauled Preventive Maintenance Program
- Renamed and relabeled all equipment in all company locations
- Utilized new system, Hippo CMMS, to auto-populate work orders to applicable personnel
- Implemented Software Validation process to ensure Regulatory Compliance, including Part 11 Compliance
- Implemented a scrap reduction process, saved over $100,000 in the first three months
Global Product Quality Technician
Pride Mobility Products Corporation
06.2014 - 10.2016
- Aided in improving overall quality product
- Evaluated returned product from the field and performed Root Cause Analysis
- Identified trends, analyzed data, and reported findings to drive product quality improvements
- Utilized custom Excel spreadsheet for trend identification
Technical Service Representative
Pride Mobility Products Corporation
06.2008 - 06.2014
- Provided technical support for recliners and power chairs, including complex electronics, programming and power positioning systems
- Troubleshot product
- Processed orders and generated quotes
- Utilized a Custom Oracle system for data entry
- Communicated with Sales Department to prioritize urgent requests and improve customer satisfaction
- Backup to the Quantum Technical Service Supervisor
Education
Bachelor of Science - Neuroscience
King's College
Wilkes-Barre, PA05-2006
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
Timeline
Process Manager - Corporate
R.A.S. Logistics
12.2021 - Current
Operations Manager
R.A.S. Logistics
08.2021 - 12.2021
Terminal Manager
R.A.S. Logistics
09.2020 - 08.2021
Quality Management Systems, Process Improvement Manager
Pride Mobility Products Corporation
10.2016 - 06.2019
Global Product Quality Technician
Pride Mobility Products Corporation
06.2014 - 10.2016
Technical Service Representative
Pride Mobility Products Corporation
06.2008 - 06.2014
Bachelor of Science - Neuroscience
King's College
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