Richard Overman II

• Directly aided in the launch/transition of twelve different multi-million-dollar operations for the Home Depot client; spread across six different states
• Provided real-time training/support to all locations on all facets of Home Depot processes/systems
• Created KPI Reports to provide visual representation of performance for executive leaders and to contracted third party delivery agents
• Directly managed nine locations within the RAS Network: new hire training, on-site support, client meetings, etc.
• Created a process to review and mitigate “Non-Billable” deliveries; aided in recovering tens of thousands of dollars for RAS Logistics

• Experience managing all warehouse activities, thus leading to reduction of Freight Claims and acceptance of damaged product, and gain crucial experience managing inventory level
• Experience mitigating Freight Claims and In-Home Damage Claims, thus leading to reduction of financial expenses to contracted delivery agents
• Managed all operational activities in the absence of the Terminal Manager

• Managed the facility with no prior logistics experience and minimal training; learned the processes “on-the-fly” and successfully led the facility to extend a contract with Home Depot
• Responsible for the performance and behavior of a staff of seven members, along with forty to fifty contracted delivery agents daily
• Promoted a culture of accountability, teamwork, and customer focus across the network

• Ensured organizational and supplier compliance with 21 CFR Part 820 cGMP, ISO13485, and ISO9001
• Facilitated ~20 Continuous Improvement Teams focused on quality, efficiency, and regulatory compliance
• Managed Corrective Action Process, monitoring and tracking company-wide issues through resolution
• Oversaw Approved Supplier List (~300 suppliers), including qualification activities, audits, and product quality
• Directed Voice of the Customer Process, analyzing dissatisfaction reports and channeling insights into improvements
• Maintained Document Control Process for 2,300+ quality system documents, ensuring accuracy, compliance, and accessibility
• Conducted Internal Audits (Certified); Custom-Trade Partnership Against Terrorism (C-TPAT) Auditor
• Implemented Scrap Reduction Process; Multi-Department process which required excellent communication and successfully saved the company over $100,000 within first three months
• Created Software Validation Process for Part 11 Compliance with FDA; then created customized Database using Oracle Apex for documenting Corrective Actions

• Conducted product evaluations and testing to identify design and functionality issues
• Documented and tracked test results in master databases to support product improvements
• Collaborated with engineering and quality teams to drive corrective actions and enhance compliance

• Delivered technical troubleshooting and customer service support to end users and certified providers
• Documented recurring product/service issues to support Continuous Improvement Teams
• Gained six years of hands-on customer service experience, developing strong communication and problem-solving skills