Richard Owens

Sr Server Engineer, Linux, Azure, AWS, GCP

Levi Strauss & Company

08.2001 - 04.2024

Championed a culture of proactive maintenance, conducting regular audits to identify areas requiring attention or improvement before they became problematic.
Performed root cause analyses to identify and address recurring performance issues, leading to a more stable environment for endusers.
Developed custom scripts to automate repetitive tasks, freeing up valuable time for more strategic initiatives within the organization.
Established monitoring and alerting systems to provide real-time insights into server health, enabling swift resolution of potential issues before they impacted productivity.
Standardized server environments across multiple locations, simplifying management efforts and enabling consistent monitoring practices throughout the organization.
Reduced downtime for critical systems by proactively monitoring server health and addressing potential issues promptly.
Streamlined deployment processes through effective automation techniques, reducing time spent on manual tasks and increasing team productivity.
Developed comprehensive documentation outlining server infrastructure design, maintenance procedures, and troubleshooting guides; ensured easy access to information for both current staff and future hires.
Contributed to budget planning activities by providing accurate estimates for hardware requirements, licensing costs, and ongoing support expenses related to server infrastructure needs.
Enhanced server performance by optimizing configurations and implementing efficient resource allocation strategies.
Mentored junior engineers and administrators, sharing industry expertise and fostering a collaborative work environment focused on continuous learning and improvement. Provided TIER-3 support as needed.
Recommended proactive approaches to leadership team to improve stability of infrastructure components.
Assisted in migration projects from legacy systems to modern platforms while minimizing disruptions to daily operations.
Collaborated with cross-functional teams to establish a robust business continuity plan, ensuring minimal disruption during system outages or upgrades.
Improved application performance with thorough analysis of server logs and identification of bottlenecks in the system architecture.
Coordinated with application owners, vendors and external partners to implement installations and upgrades with minimal impact to business.
Implemented best practices for disaster recovery planning, regularly testing backup procedures to ensure reliable restoration capabilities in emergency situations.