Richard Owens
Vansant,VA
Summary
Dynamic professional with a proven track record at Southwest Virginia Regional Jail Authority, excelling in high-risk management and ensuring safety with composure. Skilled in emergency response and conflict resolution, enhancing customer satisfaction and operational efficiency. Demonstrates adeptness in policy enforcement and mental health awareness, contributing to a secure and supportive environment.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Southwest Virginia Regional Jail Authority
10.2022 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted security checks of inmates and living areas.
- Conducted routine and emergency head counts.
- Supervised inmates during meals, recreation and other activities.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Sales Associate
Carter Machinery
02.2020 - 09.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Grundy Senior High
Grundy, VA06-2019
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Policy enforcement
Timeline
Correctional Officer
Southwest Virginia Regional Jail Authority
10.2022 - Current
Sales Associate
Carter Machinery
02.2020 - 09.2022
High School Diploma -
Grundy Senior High
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