Richard Pabalan
colorado springs,CO
Summary
Dynamic Operations Manager with a proven track record at High-Volume Restaurant Operations, excelling in team leadership and KPI tracking. Expert in inventory control and customer consultation, driving significant improvements in profitability and customer satisfaction. Adept at mechanical troubleshooting, ensuring operational excellence and safety compliance.
Overview
22
22
years of professional experience
Work History
Operations / General Manager
High-Volume Restaurant Operations
01.2003 - 01.2025
- Directed full-store operations including revenue, labor cost control, inventory accuracy, and profitability.
- Led and developed teams of 15-30 employees, driving accountability and performance improvement.
- Managed vendor relationships, ordering systems, and inventory controls.
- Tracked key performance indicators (KPIs) to ensure financial and operational success.
- Resolved escalated customer concerns while maintaining strong retention and satisfaction.
- Automotive & Mechanical Knowledge
- Oil and fluid service understanding
- Brake system fundamentals
- Battery testing and replacement
- Parts identification and application support
- Mechanical troubleshooting mindset
Education
GED -
Milpitas Aldult Education
Milpitas, CA06-2013
Skills
- Automotive Parts Sales
- Customer Consultation
- Store Operations
- Team Leadership
- Inventory Control
- Shrink Reduction
- KPI Tracking
- Sales Performance
- Commercial Account Support
- Loss Prevention
- Safety Compliance
- Oil and Fluid Service Understanding
- Brake System Fundamentals
- Battery Testing
- Battery Replacement
- Parts Identification
- Application Support
- Mechanical Troubleshooting
Automotive Mechanical Knowledge
- Oil and fluid service understanding
- Brake system fundamentals
- Battery testing and replacement
- Parts identification and application support
- Mechanical troubleshooting mindset
Timeline
Operations / General Manager
High-Volume Restaurant Operations
01.2003 - 01.2025
GED -
Milpitas Aldult Education