Richard Page
Apache Junction,AZ
Summary
Dynamic Branch Manager with a proven track record at R. E. Michel Company LLC, excelling in operations management and customer service. Expert in strategic planning and team supervision, I enhanced profitability through cost-saving measures and improved client relationships, driving a significant increase in customer satisfaction ratings.
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Branch Manager
R. E. Michel Company LLC
05.2022 - Current
- Oversaw daily operations to ensure efficiency and adherence to company policies.
- Managed staff performance through regular feedback and training sessions.
- Developed and implemented strategies to optimize inventory management processes.
- Coordinated with suppliers to maintain optimal stock levels and reduce costs.
- Enhanced customer service standards by implementing new training programs for staff.
- Monitored financial performance, identifying areas for cost reduction and revenue growth.
- Fostered a positive team environment, promoting collaboration and employee engagement initiatives.
- Analyzed sales data to drive strategic decisions and improve branch performance outcomes.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Consulted customers to boost product sales and services.
- Led team of employees, fostering a collaborative environment to achieve company goals.
- Developed strategic plans to enhance service delivery and operational performance.
Owner
Cpm Air
12.1999 - 05.2022
- Developed and implemented operational strategies to enhance HVAC service efficiency.
- Managed financial operations, including budgeting, forecasting, and expense tracking.
- Oversaw team performance, providing mentorship to improve skills and productivity.
- Established strong relationships with clients, ensuring high levels of satisfaction and retention.
- Streamlined inventory management processes to reduce costs and improve turnaround times.
- Coordinated training programs for new employees to ensure compliance with industry standards.
- Analyzed market trends to identify growth opportunities in HVAC services sector.
- Led initiatives to adopt new technologies, improving service delivery and customer experience.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Enhanced company's market position by identifying and pursuing new business opportunities.
Store Manager
McDonald's
02.1993 - 12.1999
- Oversaw daily store operations, ensuring seamless customer service and efficient workflow.
- Managed inventory levels and executed stock replenishment to optimize product availability.
- Trained and mentored staff on sales techniques and customer engagement strategies.
- Implemented visual merchandising standards to enhance product displays and drive sales.
- Developed and enforced operational policies to improve compliance and efficiency.
- Analyzed sales data to identify trends and adjust strategies for increased profitability.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
Fort Zumwalt South
Saint Peters, MOHVAC Trade - HVAC Trade And Eletric
RSI
Phoenix, AZSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Verbal/written communication
- Strong team-builder
- Operations management
- Decision-making
- Cash handling
- Staff supervision
- Sales management
- Interviewing and hiring
- Account review
- Business development expertise
- Business development
- Work prioritization
- Goals and performance
- Project management
- Documentation
- Friendly
- Strategic planning
- Risk mitigation
- Performance reviews
- Shift scheduling
- Accounts payable
- Security and safety protocols
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Received the “Riley Award” for exemplary performance and recognition for turning the branch around and growing sales in the company.
Certification
- HVAC ROC License - 20 Years
- Licensed EPA - 25 Years
- Air to Air NATE certifications, CPM Air LLC - 12 Years
- Certified Heatpump NATE certifications, CPM Air LLC - 12 Years
Timeline
Branch Manager
R. E. Michel Company LLC
05.2022 - Current
Owner
Cpm Air
12.1999 - 05.2022
Store Manager
McDonald's
02.1993 - 12.1999
High School Diploma -
Fort Zumwalt South
HVAC Trade - HVAC Trade And Eletric
RSI