Richard Parker
Los Angeles,CA
Summary
Process-driven business analyst with [20] years of experience in the areas of processing datasets, reporting
performance metrics, creating functional dashboards, and aligning business solutions with organizational
strategy. Key strengths include data modeling, training effective analysts, producing informative BI reports,
creating insightful dashboards, and developing processes to improve efficiency.
Overview
17
17
years of professional experience
Work History
Conservation Prog Energy Efficiency Specialist
Southern California Edison, Business DSM, CP&S, New Residential Construction
Rosemead, California
04.2006 - 02.2023
- Results-focused Business Analyst professional with proven experience in Operation program evaluation, including data analysis, tracking, and reporting. My expertise lies in managing data effectively to identify potential savings and goal standing. I have a strong record of planning and prioritizing multiple assignments, tasks, and projects while adjusting to changing priorities. My excellent analytical, time management and oral and written communication skills enable me to work well independently and as part of a team in a fast-paced, deadline-driven environment.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Monitored industry trends to adapt strategies accordingly.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Business/Project Analyst
Southern California Edison
04.2006 - 02.2023
- For business operations, producing over [several] financial and performance reports for quality control and auditing, as well as tracking, reporting, reconciliations, and over $50M in payments monthly.
- Create and maintain databases to manage over [20] accounts while continuously improving the code base to deliver faster run times for reports using SAP, CRM, Ariba, SMART, and Power Bi
- Generate ad hoc reports and datasets for end-users using system tools, data queries, and scripts for formats, dashboards, canned reports, and user portals.
- Played a vital role in developing reporting systems and data request management, identifying inconsistencies between DR and EE policies/ procedures to improve turnaround times.
- Led training workshops for [7] team members on report development and analysis, which has resulted in [multiple] new learning materials, presentations, and SOPs.
- Targeted areas for improvement, such as automating audits for financial reporting, forecasting, and tracking, while ensuring compliance with company policies and regulatory guidelines.
- Utilize deep familiarity with company data analytics environments to convert business requirements into technical specifications and transform raw data into meaningful insights.
- Created over [10] BI dashboards and interactive reports using best-of-class visualization techniques to aid decision-making.
- Design, develop, test, and deploy over [multiple] query scripts and perform detailed analytics, as well as create SQL and DAX queries and functions in Power BI.
Education
Master of Science - Cyber Security
National University
Los Angeles, CAOctober 2024
Bachelor of Arts - Interdisciplinary Studies
National University
Los Angeles, CAAssociate of Arts - Liberal Arts
Los Angeles City College
Los Angeles, CASkills
- Data Analysis/ Mining/ Visualization, Business Intelligence, Reporting, Communication, Database
- Management, Data Processing, Teamwork, Priority Management, Regulatory Compliance, Quality
- Management, Project Coordination, Project Delivery, Financial Analysis, Documentation, Data Analytics
- Performance Management, Forecasting, Auditing, Business Process Mapping, Microsoft Office, SQL, Access
- Visio, Lotus Notes, ERP, SAP, CRM, SMART 1 & 2, SAP Business Objects, CSS, IHIS, CSSMQ Workstation
- Oracle, Power Bi, Ariba
- Skills
- Penetration Testing Python Nmap Offensive Scanning
- Security Tools CyberChef, Metasploit Scanning (Nmao)
- Cloud Skills Wireshark, John the Ripper Threat Modeling
- MISP , OpenCTi, YARA, MITRE, Kibana
- Power BI Expertise
Timeline
Conservation Prog Energy Efficiency Specialist
Southern California Edison, Business DSM, CP&S, New Residential Construction
04.2006 - 02.2023
Business/Project Analyst
Southern California Edison
04.2006 - 02.2023
Master of Science - Cyber Security
National University
Bachelor of Arts - Interdisciplinary Studies
National University
Associate of Arts - Liberal Arts
Los Angeles City College
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