Richard Pasco
Henderson,CO
Summary
Confident, driven, organized perfectionist. I expect high quality results from the team, and myself. I am willing to get my hands dirty, to make sure job is done correctly and completely. I strive to be the best at current job position, and job performance reflects this. I am willing to do whatever it takes to get the job done. I have extensive customer service training. I have worked with many different computer operating systems, and data entry system's. Extensive two stroke and four stroke powersport engine, chassis, electrical and drivability knowledge. Mechanical, electrical, plumbing, software programming, and P.O.S. for machine operations. Troubleshooting and diagnosing equipment problems, is a mechanics main job.
Overview
28
28
years of professional experience
Work History
Mobile Service Technician
MarkVII
05.2016 - Current
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Quality Control Inspector
Ball Metal Corporation
10.2011 - 05.2016
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Evaluated components and final products against quality standards and manufacturing specifications.
Senior Powersports Technician
Coyote Motorsports
04.2008 - 12.2014
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Coordinated with parts department to determine availability of necessary components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Performed emissions tests according to standard procedures.
Service Manager
G Force Power Sports
11.2006 - 04.2008
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed department processes and procedures to boost customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Manager
Excel Motorsports
11.2005 - 10.2006
Senior Powersports Technician
Twin Peaks Powersports
03.2005 - 11.2005
Senior Powersports Technician
Coyote Motorsports
03.2003 - 11.2004
Shop Foreman, A Technician
Twin Peaks Powersports
04.1996 - 03.2003
Education
GED -
Boulder Vo Tech
Boulder, CO03.2003
Technical School - Powersports Technician
M.M.I.
Phoenix, AZ09.1995
Skills
- Equipment Maintenance
- Mobile Work
- Routine Inspections
- Customer Satisfaction
- Warranty Claims
- Accurate Estimates
- Vehicle Safety
- Diagnostic
- Electronic Components
- Vehicle Inspection
- Mechanical Knowledge
- Utilizing Power Tools
- Inventory
- Repair Documentation
- Customer Interaction
- Product Demonstration
- POS Systems
- Corrective Maintenance
- Customer Support
- Machine Operations
- Quality Standards
- Time Management
- Components Assembly
- Engine Removal
- Managing Parts
- Safety Practices
- Device Dismantling
- Fluid Changes
- Finish Work
- Vehicle Construction
- Material Inventory
- New Installations
- Mechanical Test Equipment
- Parts Inventory
- Maintenance Functions
- Diagnosing Faults
- Setup and Installation
Timeline
Mobile Service Technician
MarkVII
05.2016 - Current
Quality Control Inspector
Ball Metal Corporation
10.2011 - 05.2016
Senior Powersports Technician
Coyote Motorsports
04.2008 - 12.2014
Service Manager
G Force Power Sports
11.2006 - 04.2008
Service Manager
Excel Motorsports
11.2005 - 10.2006
Senior Powersports Technician
Twin Peaks Powersports
03.2005 - 11.2005
Senior Powersports Technician
Coyote Motorsports
03.2003 - 11.2004
Shop Foreman, A Technician
Twin Peaks Powersports
04.1996 - 03.2003
GED -
Boulder Vo Tech
Technical School - Powersports Technician
M.M.I.
Similar Profiles
Elisa SanchezElisa Sanchez
Medical Assistant at Clinica Family ServicesMedical Assistant at Clinica Family Services
Andrew GarciaAndrew Garcia
Maintenance Technician III at City of LafayetteMaintenance Technician III at City of Lafayette
Henry YbarraHenry Ybarra
Operations Manager at Welby GardensOperations Manager at Welby Gardens
Jerret Walker-CardosJerret Walker-Cardos
Electrical Apprentice at S&S ElectricElectrical Apprentice at S&S Electric
Shawn FlanaryShawn Flanary
Mobile Service Technician at Tesla Automotive Inc.Mobile Service Technician at Tesla Automotive Inc.