Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Awards
Timeline
Generic

Richard Peden

Carson City

Summary

Proven leader and skilled Licensed Dispensing Optician at Walmart, adept in optical dispensing and inventory management. Excelled in enhancing customer satisfaction and exceeding sales targets through strong communication and problem-solving skills. Achieved significant improvements in team productivity and operational efficiency, demonstrating exceptional professionalism and ethics.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Licensed Dispensing Optician

Walmart
12.2020 - Current
  • Educated patients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
  • Promoted eye health awareness among clients through informative conversations about preventative measures.
  • Prepared detailed insurance claim submissions, ensuring timely reimbursements for both the practice and patients.
  • Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
  • Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.
  • Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
  • Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
  • Collaborated with optometrists to ensure seamless patient care and support as needed.
  • Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
  • Increased sales revenue by effectively communicating lens technology benefits to customers.
  • Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
  • Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
  • Achieved high-quality results with meticulous attention to detail during lens fitting procedures.
  • Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
  • Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
  • Utilized industry-specific software programs for efficient management of client records and appointment scheduling.
  • Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
  • Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Verified and updated patient records promptly to guarantee accurate prescription information.

CAP Supervisor

Walmart
03.2020 - 12.2020
  • Mentored junior staff members, fostering professional growth and development within the team.
  • Participated in recruitment efforts for new CAP Supervisors, selecting candidates who proved valuable additions to the team over time.
  • Coordinated with cross-functional teams to optimize operational workflows, enhancing overall productivity.
  • Ensured compliance with company policies and procedures, maintaining a safe and efficient work environment.
  • Directed replenishment of merchandise and supplies, maintained stockroom and engaged in receiving functions.
  • Maintained a high level of employee engagement by fostering open communication channels, providing regular feedback, and recognizing outstanding performance.
  • Analyzed performance metrics to identify areas for improvement and implemented necessary changes for better results.
  • Contributed to the successful completion of high-priority projects by delegating tasks efficiently among team members.
  • Managed staff schedules effectively, balancing workload distribution while maintaining adequate coverage during peak periods or absences.
  • Upheld company values consistently through leading by example and promoting a culture of professionalism within the team.
  • Collaborated with management to develop strategic goals for the department, aligning priorities with company objectives.

Support Manager

Walmart
11.2018 - 03.2020
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
  • Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
  • Coached employees through day-to-day work and complex problems.
  • Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Created, prepared, and delivered reports to various departments.

Education

Dual Licensed Optician - Dispensing Opticianry

ABO-NCLE
Carson City, NV
05-2024

Certificate - Opticianry

National Contact Lens Examiners
Carson City, NV
02-2024

Certificate - Opticianry

Opthalmic Career Progression Program
Carson City, NV
06-2022

GED -

Carson Adult Education
Carson City, NV
06-2000

Skills

  • Time management
  • Professionalism and ethics
  • Motivational skills
  • Insurance verification
  • Optical orders
  • Retail sales
  • Record keeping efficiency
  • Inventory management
  • Conflict resolution techniques
  • Insurance billing procedures
  • Optical dispensing expertise
  • Sales and promotion strategies
  • Strong communication
  • Customer service
  • Computer skills
  • Supply management
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills

Affiliations

  • Children's Miracle Network Regional Champion
  • Boys and Girls Club of Western Nevada Donation Coordinator
  • Sertoma Club Liason

Certification

  • Licensed Dispensing Optician (LDO) - Nevada Department of Health or similar state licensing board.
  • Certified Optician (CO) - American Board of Opticianry (ABO).
  • Contact Lens Registry Examination (CLRE) - National Contact Lens Examiners (NCLE).
  • Refractometry Certificate – ULearn Academy
  • Eyecare Professional Certification (EPC) - ABO-NCLE Certification Program.

Awards

Awarded the Associate of the month award for my consistency and diligence in my role- October 2019

Awarded the Happy To Help Associate of the quarter for my willingness to help others and support my fellow associates- June 2020

Awarded the Health and Wellness Moments of Care award for my work and dedication to our patients during the Covid pandemic. I partnered with the Pharmacy to offer immunization and wellness events focused on patient care- December 2021



Timeline

Licensed Dispensing Optician

Walmart
12.2020 - Current

CAP Supervisor

Walmart
03.2020 - 12.2020

Support Manager

Walmart
11.2018 - 03.2020

Dual Licensed Optician - Dispensing Opticianry

ABO-NCLE

Certificate - Opticianry

National Contact Lens Examiners

Certificate - Opticianry

Opthalmic Career Progression Program

GED -

Carson Adult Education

Similar Profiles

CREATE PROFILE
Richard Peden