Richard Pedraza

• As a Store Director for American Freight, I have managed several units of 3 million plus with increased revenue of 40% I make it a mission to meet or exceed metrics set forth by the company
• Building a strong relationship with the community through collaborative efforts
• Setting the overall presentation and expectations of the store
• Recruiting and building great talent
• Ensuring inventory accuracy
• 100% customer satisfaction
• Scheduling according to sales trends
• Budget management
• Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
• Conducted regular performance evaluations for staff members, identifying areas for growth and development.

• As a Store Manager for Cal's Convenience
• I was responsible for accountability of a 2 million plus unit
• Areas of responsibility were in cash accountability, inventory, hiring, setting the overall presentation of my store through merchandising, and setting metrics with my team to ensure the store met and exceeded customer/company standards daily
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

As a Department Manager

• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
• Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.

• As a Customer Service Manager, I was responsible for managing up to 16 associates breaks/lunches, filling change orders for all front-end, multi department associates, managing customer flow, listening and solving all customer concerns to the best of my ability
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

• I worked in supporting sales in the department by, assisting in all seasonal planogram sets, department planogram resets, front facing, stocking merchandise and assisting customers

• Managing breaks/ lunches
• Cost inventory
• Truck orders
• Customer service
• Worked in all areas as needed
• Trained