Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Richard Pendgraft

Lubbock,TX

Summary

Dynamic leader with a strong background in guiding teams and managing complex projects to achieve strategic objectives. Expertise in developing efficient processes and maintaining high standards while aligning efforts with organizational goals. Recognized for a collaborative approach, commitment to excellence, and a proactive mindset that drives team success. Proven track record in enhancing systems and aligning technical solutions with business objectives, consistently contributing to organizational growth through innovative project leadership.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Home Coordinator

Daybreak Community Services
03.2025 - Current
  • Coordinated patient care plans across interdisciplinary teams to enhance service delivery and patient satisfaction.
  • Developed and implemented policies to improve operational efficiency and ensure compliance with healthcare standards.
  • Managed scheduling and logistics for home visits, optimizing resource allocation and reducing wait times for clients.
  • Mentored new staff on best practices in patient support, fostering a collaborative team environment.

Caregiver/House Manager

D&S community service
06.2018 - 01.2025
  • Monitored client health and well-being, promptly reporting changes to healthcare professionals.
  • Assisted individuals with daily living activities, ensuring comfort and safety in home environments.
  • Maintained accurate documentation of client progress, contributing to effective communication among care teams.
  • Developed and implemented engaging activities tailored to individual client interests and abilities.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed daily operations, ensuring compliance with safety and regulatory standards.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Oversaw budget to manage expenditures and control costs.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.

Customer Service Representative/Retention Specialist

VXI Global Solutions
04.2016 - 06.2019
  • Prevent customers from closing out their accounts. Make sure the customers are getting what they want for an affordable price based on customer needs maintaining a 95% save rate.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new team members on customer service protocols and systems.
  • Managed high-volume calls, ensuring timely resolution of customer issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Cultivated team environment focused on exceeding customer expectations, leading by example in all customer interactions.

Education

High school diploma -

Estacado High School
Lubbock, TX
05.2005

Skills

  • Experienced in English communication
  • Educational facilitation
  • Background in autism advocacy
  • Effective organizational skills
  • Microsoft Excel
  • Proficient in supporting individuals with developmental disabilities
  • Cooking
  • Inside sales
  • Cleaning Experience
  • Financial planning
  • Personal care services
  • Sales expertise
  • Service excellence
  • Typing
  • Medication Administration
  • Meal Preparation
  • Payroll administration skills
  • Laundry
  • Microsoft Office
  • Communication skills
  • Assistant Manager Experience
  • Home Care
  • Medical Scheduling
  • Child monitoring
  • Property maintenance
  • Interior design
  • Cleaning techniques
  • Space planning
  • Organizational expertise
  • Scheduling proficiency
  • Multitasking Abilities
  • Time management
  • Critical thinking
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Certified in CPR/AED
  • Relationship building
  • Employee supervision
  • HIPAA guidelines
  • Analytical thinking
  • Interpersonal skills
  • Goal setting
  • Problem identification
  • Quality control
  • Patient advocacy
  • Staff supervision
  • Employee work scheduling
  • Multidisciplinary team collaboration
  • Personnel management
  • Drug inventory management
  • Patient relations
  • Basic life support for health care providers (BLS)
  • Crisis management
  • Data analysis
  • Risk management
  • Budget planning
  • Health information systems
  • Risk analysis

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 21 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

First Aid Certification

Interests

  • Blockchain Technology and Cryptocurrency
  • Sustainable Tech Innovations
  • Coding and Programming
  • Tech enthusiast, passionate about exploring the latest advancements and innovations

Timeline

Home Coordinator

Daybreak Community Services
03.2025 - Current

Caregiver/House Manager

D&S community service
06.2018 - 01.2025

Customer Service Representative/Retention Specialist

VXI Global Solutions
04.2016 - 06.2019

High school diploma -

Estacado High School

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