Summary
Overview
Work History
Education
Skills
Timeline
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Richard Peppers III

Dublin,OH

Summary

Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.

Overview

18
18
years of professional experience

Work History

Sales Leader

Preferred Rate
Columbus, OH
09.2023 - Current
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Manage monthly personal pipeline of $3 million.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Maintained strict confidentiality of company records and client information.
  • Managed key accounts effectively, maintaining long-term partnerships and maximizing revenue opportunities.
  • Developed and maintained relationships with local real estate agents.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strategic plans for day-to-day financial operations.

Branch Manager

Homebridge Financial
Columbus, OH
07.2022 - 08.2023
  • Reviewed and analyzed financial statements, tax returns, and verified client information
  • Managed monthly branch pipeline of over $15 million.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
  • Created reports on deteriorating trends and fiscal year-end losses.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Branch Manager

Cardinal Financial
Columbus, OH
11.2021 - 07.2022
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Closed $8 million monthly is self generated loans.
  • Created reports on deteriorating trends and fiscal year-end losses.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within my local community.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Developed and maintained relationships with local real estate agents and community partners.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Business Development Manager/Loan Officer

Evolve Bank & Trust/Revolution Mortgage
Columbus
07.2017 - 10.2021
  • Developed and implemented strategies to expand market presence and reach within mortgage industry.
  • Analyzed market trends and competitor activities to identify potential threats and opportunities.
  • Helped developed and implemented strategies to drive growth and profitability.
  • Recruited top loan officers and Branch Managers across the country to increase company footprint and drive revenue and profits.
  • Trained and helped onboarded new Branches to ensure immediate productivity, revenue and profits
  • Increased company production from $40 million per month to over $100 million in 1 year.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Delivered compelling sales presentations to prospective clients, highlighting unique value propositions of our products and services.

Owner

The Matrix Allstars
Columbus, OH
03.2006 - 11.2016
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting and financial reporting.
  • Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Evaluated industry competition regularly to maintain competitive advantage in the marketplace.
  • Fostered work environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Education

High School Diploma -

Groveport Madison High School
Groveport, OH

MLO License -

Honduras College of Business
Westerville, United States
2018

Skills

  • Market trending
  • Relationship building and management
  • Sales professional
  • Business development expertise
  • Strong mortgage loan process background
  • Budget forecasting
  • Financial analysis and reporting
  • Dependable and Responsible
  • Critical Thinking
  • Excellent Communication
  • Team Management
  • Staff Training and Development

Timeline

Sales Leader

Preferred Rate
09.2023 - Current

Branch Manager

Homebridge Financial
07.2022 - 08.2023

Branch Manager

Cardinal Financial
11.2021 - 07.2022

Business Development Manager/Loan Officer

Evolve Bank & Trust/Revolution Mortgage
07.2017 - 10.2021

Owner

The Matrix Allstars
03.2006 - 11.2016

High School Diploma -

Groveport Madison High School

MLO License -

Honduras College of Business

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Richard Peppers III