Richard Peraino

• Established customer service standards and monitored staff compliance.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Resolved customer complaints in a timely manner.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Created weekly work schedules for store personnel.
• Developed relationships with suppliers to negotiate better prices.
• Fostered relationships with customers to expand customer base and retain business.

• Provided personalized insurance solutions for clients to meet diverse needs.
• Assessed client risk profiles to determine appropriate coverage options.
• Maintained accurate records of client interactions and policy details in systems.

• Supervise 27 reservation clerks and track room inventory for 5 properties in Yosemite National Park
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Organized schedules, workflows and shift coverage to meet expected business demands.

Supervise 8 desk clerks per shift of this 500 room property.

• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Remained calm and professional in stressful circumstances and effectively diffused oversell situations.
• Supervised 104 maids in the housekeeping department when the Housekeeper went out ill for 2 months.
• Coordinated with other departments to ensure smooth running of the entire hotel operation.
• Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.