Richard Perez
Hanford,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Eligibility Worker
Kings County Human Services Agency
08.2024 - Current
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
- Prevented unauthorized access to sensitive client files by adhering strictly to established security protocols regarding document storage and disposal.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
Team Member
Target
10.2019 - 08.2024
- Assisting customers with questions, requests, and product transactions.
- Work both individually and as a team to provide customers with a positive experience.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Instructed junior team members on protocols and procedures of each station to maximize contributions
READY Substitute
Hanford Elementary School District
08.2019 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Monitored student progress and provided feedback to students, parents and school administrators.
Office Technician
Ocean Burg Management
10.2018 - 04.2019
- Providing customer service to clients in person, over the phone, and through email.
- Provided clerical support to company employees by copying, faxing and filing documents
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Managed multiple projects simultaneously using organizational and analytical skills
- Supported staff on special assignments and ad hoc projects
- Examined logs, documents and other records to generate complete data views
- Created documents, correspondence and memos to update leadership and team members
- Helped improve operations by showing clear connection between current policies and business results
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
- Maintained work structure by updating job requirements and job descriptions for positions
- Helped solve diverse program problems with in-depth analysis both solo and in a team environment
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Compiled information and submitted monthly reports
Education
Bachelor of Science - Forensic Behavioral Sciences
California State University - Fresno
Fresno, CA 01.2016 - 05.2021
Associate of Science - Administration of Justice
West Hills College - Lemoore
Lemoore, CA 08.2012 - 12.2015
Skills
Teamwork
Proficient in Microsoft Word, Excel, and Powerpoint
Data Entry
Flexibility
Document preparation
File and records management
Analytical and Critical Thinking
Customer Service
Clerical Support
Organizational Skills
Effective Communication Skills
Interviewing Proficiency
Timeline
Eligibility Worker
Kings County Human Services Agency
08.2024 - Current
Team Member
Target
10.2019 - 08.2024
READY Substitute
Hanford Elementary School District
08.2019 - 03.2020
Office Technician
Ocean Burg Management
10.2018 - 04.2019
Bachelor of Science - Forensic Behavioral Sciences
California State University - Fresno
01.2016 - 05.2021
Associate of Science - Administration of Justice
West Hills College - Lemoore
08.2012 - 12.2015
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