Richard Pettit

• Low Voltage Cable, Fiber, AV, Security Installations.
• Strong organizational skills
• Work with others on team projects
• Excellent time management
• Able to multi-task in a fast paced environment
• Excellent verbal and written communication
• Career-oriented and professional
• Ensured compliance with company policies and procedures throughout the team.
• Delegated tasks appropriately according to individual skill sets.
• Identified opportunities for process improvements, implementing changes when required.
• Trained new staff in relevant processes and procedures.
• Collaborated with other departments to develop effective solutions that meet customer needs.
• Delegated daily tasks to team members to optimize group productivity.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Reviewed completed work to verify consistency, quality, and conformance.
• Allocated resources effectively to ensure project completion within deadlines and budget.
• Coordinated daily operations, ensuring team adherence to company policies and procedures.
• Resolved escalated customer complaints or queries promptly and efficiently.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Accomplishments:

• Promoted to team lead (4 years experience)
• Positive annual reviews 5 of 5 years
• BISCI Fiber 101a Fiber Fusion Splicing & Connectors Certification
• OSHA-10 Certification
• Continental Access Control Certification
• Avigilon ACC Video Surveillance & ACM Access Control Certifications
• Lift Equipment Certification
• Evolv Security Detection Technician Certification
• Trained new team members by relaying information on company procedures and safety requirements.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Promoted a positive work environment by fostering teamwork, open communication.

• Service Technician Contractor for Knoxville Utilities Board
• Disconnection and reconnection of services
• Identifying & exchanging of malfunctioning meters
• Correcting possible billing errors by verifying correct meter and reading for the listed accounts
• Hanging door notices for delinquent accounts
• Training of other employees
• Good driving record
• Good sense of direction
• Planning your route each day to most efficiently arrive to all the job sites and complete each task as safely and quickly as possible
• Strong personal work ethic
• No direct supervision, and work independent of others
• Great team player
• Demonstrated ability to go above and beyond to help my coworkers be successful by offering to help with task if others were struggling, made myself always available by phone to help with problem resolution especially for the evening shift
• Problem solving skills
• Ability to overcome obstacles in order to complete each task
• Great communication skills
• Ability to describe what you're seeing, experiencing, & taking instructions from the managers over the phone
• Great customer service skills
• Answering customers questions, or de-escalation of angry customers, & resolving customer concerns
• Attention to detail and safety standards
• Following instructions for jobs to complete them in a timely manner, & identifying any safety violations that could prevent from completing each task safely
• Working outdoors in all weather conditions
• Some physical work required
• Digging, lifting, walking, standing, bending hiking etc
• Basic understanding of technology
• Daily use of laptop & hand-held unit imputing mapping, pictures, comments, and readings for each task completed
• Basic ability to use hand tools
• Accomplishments: Positive annual review leading to a significant pay raise
• Passed N.S.C Defensive Driving Course
• One of a few senior techs responsible for training junior employees
• Requested at end of the Knoxville contract to join a new mobile division tasked with traveling to 'hot spots' in the company and help them meet their project goals.

• Service Technician Contractor for Knoxville Utilities Board
• Reading meters and walking 10+ miles a day
• Disconnection and reconnection of services
• Identifying & exchanging of malfunctioning meters
• Correcting possible billing errors by verifying correct meter and reading for the listed accounts
• Hanging door notices for delinquent accounts
• Training of other employees
• Good driving record
• Good sense of direction
• Planning your route each day to most efficiently arrive to all the job sites and complete each task as safely and quickly as possible
• Supported efficient route planning with thorough documentation of meter locations and access points.
• Strong personal work ethic
• No direct supervision, and work independent of others
• Great team player
• Demonstrated ability to go above and beyond to help my coworkers be successful by offering to help with task if others were struggling, made myself always available by phone to help with problem resolution especially for the evening shift
• Problem solving skills
• Ability to overcome obstacles in order to complete each task
• Great communication skills
• Ability to describe what you're seeing, experiencing, & taking instructions from the managers over the phone
• Great customer service skills
• Answering customers questions, or de-escalation of angry customers, & resolving customer concerns
• Attention to detail and safety standards
• Following instructions for jobs to complete them in a timely manner, & identifying any safety violations that could prevent from completing each task safely
• Working outdoors in all weather conditions
• Some physical work required
• Digging, lifting, walking, standing, bending hiking etc
• Basic understanding of technology
• Daily use of laptop & hand-held unit imputing mapping, pictures, comments, and readings for each task completed
• Basic ability to use hand tools
• Accomplishments: Employee of the month several times
• Recruited by the service manager to join the service tech group due to my work ethic as a meter reader
• Retained by incoming company (Bermex) after positive interview.

• Started at the age of 17 as a cashier and worked my way up to General manager by age 19
• Fast paced work environment
• Salary pay with bonus system based on labor cost, inventory, & growing sales year over year
• Extremely demanding schedule
• 6-7 day workweeks & 8-12+ hour workdays
• Responsibilities and skills: Managing staff
• Interviewing, hiring, and terminating of employees
• Scheduling to have appropriate staffing for projected sales
• Proper training & team building
• Approving or disapproving of pay raises based on employee work ethic and knowledge
• Managing inventory
• Kept inventory levels optimized and supplies organized for daily and weekly forecasted demands
• Ensured employees followed proper procedures to reduce waste
• Ensured equipment was in good working order to reduce waste
• Day to day operations and other responsibilities: First one to arrive everyday
• Review previous days sales, review schedule, review previous nights task were performed correctly, ensure store is properly cleaned and stocked for daily projected sales
• Review & submit daily sales and labor cost reports
• Monthly, weekly, & daily profit recording and reporting, review of sales projections
• Reviewing and submitting payroll on a bi-weekly basis
• Demonstrated an ability to communicate via email, phone and fax
• Basic understanding of spreadsheets and graphs and ability to input data
• Resolve customer complaints
• Marketing, market research, building sales, building and retaining professional relationships to encourage large orders and return business
• Strong work ethic and personal dedication
• Show up to work in the early hours of the morning or work 16-20 hour days, work on holidays to meet the demands of very large orders
• Regularly met and exceeded corporate office, owner/operator, & health dept expectations
• Up-keeping of the store: Painting, running cat 6 cables for updated sales system and cameras, reupholstered booths and chairs for dining room, small plumbing and electric repairs, repairing of broken floors, waxing, & polishing tile floors, reimagining and organizing of space to increase efficiency and workflow
• Accomplishments: Youngest promotion to general manager in Lennys Knox area
• Promoted to general manager at age of 19 and continued that role for 8 years
• Achieved several bonuses for meeting and exceeding sales growth, labor cost, & waste reduction quotas
• Managed 3 stores simultaneously for a period of 10 months managed 50-60 employees for that time
• Working hand in hand with the owner/operator moved from location to location hiring, & coaching staff, cleaning, or updating the store, in order to increase profitability and sales volume
• Hired, trained, & coached multiple employees into shift lead, assistant manager, & general manager roles
• Instilled positive working environment and had an excellent working relationship with my staff and the owner/operators
• Developed & instituted updated training policy and structured pay scale for improved employee engagement and knowledge of the company.