Richard Pfeifer
Maricopa,AZ
Summary
Experienced Manager dedicated to ensuring efficiency and smooth operation of all levels within the organization. Proven track record of successful leadership, team management, budget administration, and problem-solving. Familiarity with local markets enables proactive capture of new customers and business opportunities. Skilled in facilitating improvements in key service and operational areas, maintaining compliance, increasing efficiency, and driving growth. Seeking new professional challenges to fuel growth and career advancement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Center Manager/Traveling Center Manager
Grifols Inc.
07.2018 - 06.2024
- Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals
- Operates the center and manages employees and operations to the highest standard of ethics and integrity
- Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency
- Directs and manages employees
- Monitor and evaluate operations
- Develop action plans to maximize center efficiency and supervise the implementation of process improvements
- Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes
- Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel record
- Provides strategic direction and planning
- Acts as a mentor to assigned team, other center staff and other centers
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed work and performance of more than 40 employees.
Field Training Officer /Principal Technical Instructor
American Medical Responses AMR
06.2008 - 07.2019
- Served as a positive role model for new medics, demonstrating professionalism, integrity, and commitment to public service at all times.
- Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
- Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
- Instructed New Employee Orientation and NREMT/NCCP Refresher courses
- Field management for both 911 and inter-facility systems overseeing various staffing and personnel needs
- Worked with Operations Management to ensure staffing and response time metrics were met
- Acted as first response to all initial Customer concerns in the Field
- Taught Ventilator/Arterial Blood Gases/Medication Pump theory and application
- Gave fast concise reports to a variety of entities including Physicians, Nurses, Management and support staff
- Responsible for detailed reports in both written and computer aided platforms.
Paramedic/Fire Fighter for Various Agencies
Various
03.2008 - 07.2019
- Worked as a Paramedic/Fire Fighter
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Managed patient care and transport during each 12-hour shift including the utilization of ACLS protocols and regional Trauma practices
- Gained working knowledge in Trauma management and applications of various lifesaving practices used in both 911 systems and inter-facility transports
- Worked autonomously using local protocol and standing orders utilizing complex problem-solving skills in high stress environments
- Performed and interpreted 12-lead electrocardiograms as well as monitored for different respiratory, neurological, and cardiac event characteristics to determine appropriate treatment/management
- Managed patient care and transport for a first due of the Tonto National Forest and surrounding areas
- Gave fast concise reports to hospital personnel including Physicians, Nurses, and supportive staff
- Responsible for detailed patient reports in both handwritten and computer aided platforms
- Performed both defensive/offensive fire suppression techniques required for both public and private entities.
Field Service Engineer- Southwest Region for Test Equipment Distributors
Test Equipment Distributors
11.2016 - 07.2018
- Troubleshot, repaired to component level, and installed a wide range of Non-Destructive Testing (NDT) X-Ray equipment from multiple manufacturers
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed periodic maintenance on NDT X-ray equipment
- Interfaced with customer(s) to schedule service call(s) for both repair and maintenance activities
- Provided technical support to customers when attempting to troubleshoot/repair their own equipment
- Followed up with customers to ensure product repairs were satisfactory and service call was performed to expectations
- Provided tech support to fellow service engineers when needed
- User/working knowledge of complex computer aided ordering and dispatch software programs used in Dental
- Followed knowledgeable safety practices appropriate for jobs being performed.
- Investigated and troubleshot 20 product service issues weekly.
Field Service Technician/Service Manager
Burkhart Dental Supply
03.2012 - 11.2016
- Communicated problem diagnosis and suggestions of resolutions to Dentist and office staff
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Coordination of (10) Service Department personnel limiting disruption to Dental Practices
- Maintained revolving parts inventory for minimal stage time on Service Vehicle or loss in profit
- Forklift Certified
- Created/Maintained (10) personnel schedules for the maintenance and operation of entire Portland, OR/Vancouver, WA area
- Coordinated job requirements with local entities and reviewed/directed schedule for project timelines
- Maintained and tracked individual truck part/tool inventories consisting of 1,000+ pieces.
Electronics Technician
United States Navy
01.2002 - 09.2008
- Enlisted Surface Warfare Specialist
- Work Center Supervisor for Combat Systems/Combat Electronics
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Managed multi-suite communications platform with minimal downtime
- Performed Force Protection duties at home and abroad
- Received (2) Navy Marine Core Achievement Medals
- Performed Command and Control responsibilities for Expeditionary Strike Groups during deployment to US Naval Areas of Operations.
Education
Bachelor of Science - Biology
Arizona State University
Tempe, AZ05.2025
Associate of Science -
Phoenix College
Phoenix AZ04.2010
Technical Certifications - Electronics
United States Navy Electronics "A" And "C" Schools
US Navy01.2003
Skills
- Operations Management
- Staff Leadership
- Interdepartmental Collaboration
- Facility Management
- Compliance Monitoring
- Data Analysis
- Staff Development
- Hiring and Onboarding
- Problem-Solving
- Troubleshooting and repair
- Public Speaking
- Class Instruction
Accomplishments
- Awarded Key Contributor Award by Grifols Senior Executive Leadership Team.
- Continued to max out potential Quarterly Bonus Performance for self and Teams.
- (2) Navy and Marine Core Achievement Medals
Certification
CPR
Timeline
Center Manager/Traveling Center Manager
Grifols Inc.
07.2018 - 06.2024
Field Service Engineer- Southwest Region for Test Equipment Distributors
Test Equipment Distributors
11.2016 - 07.2018
Field Service Technician/Service Manager
Burkhart Dental Supply
03.2012 - 11.2016
Field Training Officer /Principal Technical Instructor
American Medical Responses AMR
06.2008 - 07.2019
Paramedic/Fire Fighter for Various Agencies
Various
03.2008 - 07.2019
Electronics Technician
United States Navy
01.2002 - 09.2008
Bachelor of Science - Biology
Arizona State University
Associate of Science -
Phoenix College
Technical Certifications - Electronics
United States Navy Electronics "A" And "C" Schools
Similar Profiles
Cheryl KerrCheryl Kerr
Phlebotomist / Donor Center Technician at Grifols Inc.Phlebotomist / Donor Center Technician at Grifols Inc.
Kema SandersKema Sanders
Regulatory Affairs Specialist at Grifols Inc.Regulatory Affairs Specialist at Grifols Inc.
Melissa PospisilMelissa Pospisil
Quality Systems Associate at GrifolsQuality Systems Associate at Grifols
Griselda PorterGriselda Porter
Teacher's Aide at Legacy Tradition SchoolsTeacher's Aide at Legacy Tradition Schools
Ricci JordanRicci Jordan
ESS Paraprofessinal at MUSD20ESS Paraprofessinal at MUSD20