Richard Phillips
Dallas Fort Worth
Summary
Professional talent acquisition specialist with robust background in identifying and engaging top talent. Expertise in managing full-cycle recruitment processes and building strong candidate relationships. Known for collaborative team efforts and adaptability to dynamic hiring needs. Skilled in strategic sourcing and candidate assessment. Over ten years of experience in providing quality customer service and five years of management. Highly effective communicator, both written and verbal and have the ability to connect and develop working relationships with a broad audience
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pilot Recruiter Specialist
American Airlines
05.2023 - Current
- Identify, attract, and select qualified pilot candidates, maintaining contact with a pipeline of potential pilots.
- Review applications, conduct interviews, and ensure candidates meet all regulatory (FAA) and company requirements, documenting all interactions professionally.
- Provide daily logistic support to the department for all aspects of Flight Recruiting to ensure its operational success
- Represent American Airlines at recruitment functions, including but not limited to in-person and virtual job fairs
- Manage the candidate pipeline, ensuring they meet FAA and company requirements,
- Coordinate with Flight Training and other departments to facilitate the hiring process.
- Supported team in daily operations, ensuring seamless workflow and effective communication.
- Utilize applicant tracking systems (ATS) and other technologies to move candidates through the hiring process, track progress, and leverage data to identify and recommend process improvements.
- Ensure all recruitment activities adhere to company policies, procedures, and applicable regulations.
- Collaborated with cross-functional teams to implement process improvements.
- Developed training materials, facilitating onboarding for new staff members.
- Followed all company policies and procedures to deliver quality work.
Aircraft Dispatcher Scheduler
American Airlines
07.2022 - 05.2023
- Administers overtime for both Central Load Planning and Dispatch teams as needed, including day-in-advance and day-of overtime
- Uses Ascent Workforce management software (scheduling engine) to create schedules daily
- Interfaces with Dispatch and Central Load Planning on all scheduling fronts
- Creates 3-4 shift bids per year for Central Load Planning, including Schedule, Vacation and Open Relief bids
- Communicates operational plans, impacts, and decisions to both management and front-line employees
- Updates Workbrain for Central Load Planning exceptions
- Monitors and reports on team member attendance by attendance policy for Central Load Planning and Dispatch
- Coordinated scheduling activities to optimize resource allocation and minimize downtime.
- Managed appointment systems, ensuring accurate and efficient booking processes.
Talent Technology & Operations/Vendor Management
American Airlines
05.2021 - 07.2022
- Managed and led 100 Vendors and RPOs for the past two years for American Airlines while on the Technology and Operations Team (TOPS TEAM) and the Pilot Recruiting team.
- Manage employee training for 20 employees for a period of 2 years, providing continued guidance while providing constructive feedback.
- Provide system access and building access to vendors for the talent team and other departments within AA headquarters.
- Provide additional training and help desk assistance to vendors and contingent workers.
- Review and process vendor invoices
- Maintain and manage vendor roster of required quarterly and recurrent training
- Update and submit payroll for the Global Talent and Diversity & Inclusion teams
- Run Diversity reports for hiring Managers throughout AA to make sure diversity procedures are being practiced
- Collaborate with other members of the Talent Team and our vendor partners on daily updates regarding the filling of vacancies
- Liaison to managers and station administrators with Workforce Planning, Labor, People Business Partners and Legal
- Communicate with team members from EDM, Payroll, and Workbrain to resolve any discrepancies to allow for a quick resolution
- Participate in meetings and workshops to improve the overall employee transfer experience
- Managed applicant tracking system, ensuring accurate data entry and compliance with hiring policies.
- Coordinated recruitment processes for various positions, enhancing candidate experience and efficiency.
Drug and Alcohol Specialist
American Airlines
07.2017 - 05.2021
- Drug and Alcohol Coordinator
- Managed, processed, and maintained drug testing documents
- Coordinated testing needs with employees and collectors
- Ensured DOT follow-up testing requirements are met for safety-sensitive positions
- Verified test results and ensure proper paperwork was filled out by the collector and donor
- Assisted with pre-employment, follow-ups, reasonable causes, and random testing as needed
- Served as a liaison for employees and/or management with questions regarding testing policies and procedures
- Assisted with Drug and Alcohol internal auditing processes
- Attended industry meetings as needed for updates and additions
Flight Services Injury on Duty Support
American Airlines
07.2016 - 07.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Started the initial Injury on Duty (IOD) process for LAA & LUS Flight Attendants (FA’s)
- Supported FA’s administrative needs
- Handled maternity cases and sick re-codes for FA’s
- Processed FMLA, Return to work, and removal of duties PTRs
- Updated FA sorority list
Airport Controller Services Coordinator
American Airlines
06.2015 - 07.2016
- · Performed audits on ticket and gate agent transactions
- · Collected, balanced and prepared cash deposited for DFW’s American Airlines
- · Reviewed and paid invoices for meal, transportation, and hotel vouchers submitted by contractors
- Prepared balance sheets, cash flow reports and income statements.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Reservation Agent
American Airlines
09.2014 - 07.2015
- Managed customer reservations using industry-standard software and tools to ensure accuracy.
- Provided exceptional support to clients by addressing inquiries and resolving issues efficiently.
- Assisted in maintaining up-to-date knowledge of available services and promotional offers for customers.
- Collaborated with team members to streamline booking processes, enhancing overall customer satisfaction.
- · Made flight reservation and accepted payment over the phone for ticket purchases
- · Provided callers with information regarding flights, fares, destinations, and any special offers or products
Supervisor over Mortgage Loan Processing
Indecomm Global
01.2012 - 01.2014
- Verified, compiled, and typed application information for mortgage loans.
- Review the residential loan application file to verify that application data is complete and meets establishment standards
Business Service Coordinator
State Of North Carolina - Department of Motor Vehicles
01.2011 - 01.2012
- Supervise assigned department personnel.
- Responsible for motor vehicle registration and processes legal documents and other state-required documents.
- Required to check for accuracy in all documents and ensure that all required parts of forms are filled out and signed.
Constituent Services Director/ Media and Public Affairs Specialist
City of Indianapolis
01.2004 - 01.2011
- Provided administrative support to the City-County Council
- Prepared and distributed Council meeting agendas and minutes
- Collected and filed all Ethics Forms for Councilors
- Backup to the Assistant Clerk
- Point of contact for all media inquiries of the Council, and public questions
- Drafted press advisories and releases
- Coordinated media events w/other elected officials
- Researched legal policy issues and other requests by Councilors and staff
- Responsible for updates to Local laws and the Council web updates
Intake Maintenance Specialist/ Community Supervision Manager
Marion County Community Corrections
01.2004 - 01.2006
- Supervised eighty offenders court ordered to participate in the Global Positioning System (GPS) and Secured Continuous Remote Alcohol Monitor (SCRAM) system
- Collected urine samples and breathalyzer tests for Drug and Alcohol screenings
- Counseled offenders to determine appropriate forms of treatment and goals
- Modified treatment plans and goals to accommodate changes in offender status
- Monitored and evaluated offender’s living situations to prevent possible relapse
- Managed equipment maintenance and hookup process along with explaining pre-orientation guidelines
- Trained new employees in the monitoring center as well as GPS and Scram Officers.
Business Account Manager
Conseco Insurance Group
01.2002 - 01.2004
- Researched and corrected payment errors during payment audits
- Reconciled suspense accounts related to policy disbursement corrections
- Collaborated with senior managers and decision-makers to identify problems and discuss solutions
- Establishing and nurturing long-term relationships with key clients, understanding their needs and priorities to address them proactively.
Education
Associate Degree - Communications System/ Management
Sawyer College
Pittsburgh, PA01.1996
Certificate of completion Certified Dispatcher - undefined
Institute of Flight Operations and Dispatch (IFOD)
Irving, TX01.2020
Bachelor of Business Administration - undefined
Indiana Wesleyan University Online
Indianapolis, IN01.2016
Skills
- Effective organizational skills
- Team collaboration
- Effective decision analysis
- Thorough documentation techniques
- Knowledge of aviation regulations
- Candidate evaluation
- Job advertisement refinement
- Candidate sourcing on LinkedIn
- Enhancing recruitment efficiency
- Experienced recruiter
- Accessible talent acquisition practices
- Effective time management
- Effective crew collaboration
- Licensed aircraft dispatcher
Certification
- Licensed Aircraft Dispatcher
Timeline
Pilot Recruiter Specialist
American Airlines
05.2023 - Current
Aircraft Dispatcher Scheduler
American Airlines
07.2022 - 05.2023
Talent Technology & Operations/Vendor Management
American Airlines
05.2021 - 07.2022
Drug and Alcohol Specialist
American Airlines
07.2017 - 05.2021
Flight Services Injury on Duty Support
American Airlines
07.2016 - 07.2017
Airport Controller Services Coordinator
American Airlines
06.2015 - 07.2016
Reservation Agent
American Airlines
09.2014 - 07.2015
Supervisor over Mortgage Loan Processing
Indecomm Global
01.2012 - 01.2014
Business Service Coordinator
State Of North Carolina - Department of Motor Vehicles
01.2011 - 01.2012
Constituent Services Director/ Media and Public Affairs Specialist
City of Indianapolis
01.2004 - 01.2011
Intake Maintenance Specialist/ Community Supervision Manager
Marion County Community Corrections
01.2004 - 01.2006
Business Account Manager
Conseco Insurance Group
01.2002 - 01.2004
Certificate of completion Certified Dispatcher - undefined
Institute of Flight Operations and Dispatch (IFOD)
Bachelor of Business Administration - undefined
Indiana Wesleyan University Online
Associate Degree - Communications System/ Management
Sawyer College
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