Overview
Work History
Education
Skills
Websites
Timeline
Generic
Richard Piccolella

Richard Piccolella

Banking Associate
Elizabeth,NJ

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Lead Teller

PNC Bank
10.2020 - 09.2023
  • Lead Teller: cash audits, deposits, business withdrawals, credit applications, filing and printing up loan closings, account documents
  • Assisting customers with general banking
  • Working alongside team to focus on sales goals and customer interaction to provide successful results
  • Introduced customers to other bank team members to help meet financial needs.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Investigated and promptly resolved issues with patron accounts.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Enhanced branch operations efficiency by implementing streamlined cash handling procedures.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Boosted customer satisfaction scores, promptly addressing inquiries and resolving issues.
  • Maintained high levels of accuracy and consistency in transaction processing, reinforcing trust and reliability.
  • Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
  • Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
  • Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
  • Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
  • Assisted in achieving audit compliance, rigorously following internal policies and external regulations.
  • Exceeded cross-selling goals by effectively communicating product benefits tailored to customers'' unique financial situations.
  • Coordinated with security team to update safety protocols, ensuring secure environment for both staff and customers.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Boosted branch sales with proactive product recommendations based on customer needs.
  • Trained new hires on customer service policies and procedures.
  • Monitored and verified suspicious activity on customer accounts.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Received loan and utility payments, sending funds to correct destinations.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Referred customers to other banking departments for specialized services.
  • Calculated fees due, interest and change for customer transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Cross-sold credit cards, loans and other bank products.
  • Handled various accounting transactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Processed applications for new accounts.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Contributed to significant reduction in wait times by optimizing staff allocation and resources.
  • Orchestrated smooth workflow during peak hours, effectively managing customer queues and service delivery.
  • Led by example, demonstrating exemplary customer service and technical skills to team.
  • Conducted regular inventory of supplies and cash, ensuring availability and accuracy at all times.
  • Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
  • Implemented feedback mechanisms, gathering insights to continuously improve service and operations.
  • Enhanced security measures, conducting thorough audits and compliance checks.
  • Contributed to branch success through participation in local community events, promoting brand awareness, and attracting new clientele.
  • Developed comprehensive training manual for new tellers, significantly shortening their onboarding period.
  • Increased efficiency of transaction processing by utilizing technology advancements within the banking platform.
  • Increased referral rates to other bank services by educating customers on available financial products.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Cultivated strong relationships with regular customers, personalizing their banking experience.
  • Facilitated team meetings to discuss performance metrics and areas for improvement, fostering culture of continuous learning and development.

Sales Lead Manager

Express, Inc.
09.2018 - 09.2023
  • Sales Lead Manager: Full coverage within multiple departments of store and coaching associate's with current store promotions
  • Assisting with Co- and Store managers to ensure sales goals are met while delivering outstanding customer service
  • Attended weekly meetings to discuss and optimize strategies.
  • Generated new business leads through networking events, conferences, trade shows, referrals, and social media marketing efforts.
  • Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
  • Analyzed market trends and competitor activities to identify new business opportunities and areas for improvement.
  • Enhanced brand awareness within target markets by conducting persuasive presentations at industry events and webinars.
  • Provided regular coaching and mentoring to team members for enhanced skills development and career growth.
  • Effectively presented information to customers and responded to questions.
  • Spearheaded training initiatives to equip team members with essential selling techniques and product knowledge.
  • Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
  • Leveraged consultative selling techniques to understand customer needs fully and provide tailored solutions accordingly.
  • Conducted regular pipeline reviews with individual sellers for accurate forecasting of future revenues.
  • Strengthened internal communication channels between the sales department and other functional units for seamless collaboration on projects/tasks across the organization.
  • Championed the adoption of new sales tools and technologies to maintain a leading edge in an ever-evolving business landscape.
  • Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
  • Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
  • Established strong rapport with key clients, resulting in long-lasting partnerships and repeat business.
  • Implemented data-driven decision-making processes, utilizing analytics tools to measure performance metrics and drive continuous improvement.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Drove sales by developing multi-million dollar contract sales.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Lead Reservations

Roots
01.2013 - 02.2022
  • Multi-tasking, Secretarial duties, handling the needs of guests while simultaneously dealing with the reservation book
  • Main phone system, and directory of the restaurant
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Saint Mary's
01.2006 - 01.2010

Associate of Applied Science - Health Administration

College Of Union
Elizabeth, NJ
01.2024 - Current

Skills

Consumer banking

Goal oriented

Customer service

Positive attitude

Cash counting

Problem-solving

Teller support

Data entry

Operational efficiency

Cash handling expertise

Transaction review

Decision-making

Problem resolution

Verbal and written communication

Staff management

Attention to detail

Team development

Timeline

Associate of Applied Science - Health Administration

College Of Union
01.2024 - Current

Lead Teller

PNC Bank
10.2020 - 09.2023

Sales Lead Manager

Express, Inc.
09.2018 - 09.2023

Lead Reservations

Roots
01.2013 - 02.2022

Saint Mary's
01.2006 - 01.2010

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Richard PiccolellaBanking Associate