Richard Piland

Valet/Bellman

Salamander Resort and Spa

01.2023 - 02.2024

Maintained cleanliness of work sites, parking spaces, and guest services stations.
Built positive customer rapport for courteous, friendly and professional service.
Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
Answered guest's questions about property amenities and services.
Maneuvered vehicles into designated areas to maximize parking capacity.
Provided punctual, polite valet services to uphold professional standards.
Delivered guest vehicles smoothly and met diverse needs of valet customers.
Located and retrieved vehicles quickly to minimize customer wait times.
Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
Resolved customer complaints through calm, constructive communication.
Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
Issued and collected claim tickets and processed valet parking fees.
Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
Logged and documented parked vehicle details for accurate records.
Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
Promoted repeat business through friendly interactions and consistent delivery of prompt service to all customers.
Helped guests unload and load luggage.
Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
Drove varied vehicles, including luxury and sports models, safely and legally.
Inspected vehicles to verify condition ahead of customer returns.
Contributed to overall company success by consistently meeting or exceeding performance targets in areas like customer satisfaction ratings and efficiency metrics.
Coordinated with security staff to monitor the valet lot for unauthorized access or suspicious activity, maintaining a safe environment for guests and their vehicles.
Entered guest vehicle information and location in computerized valet parking system.
Conducted regular inspections of the valet lot, ensuring proper organization and safety measures were upheld.
Collaborated with hotel staff to address any guest concerns or special requests regarding their vehicles or belongings.
Implemented new system for tracking parked vehicles, significantly reducing retrieval errors.
Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
Checked baggage handling equipment, performing minor repairs to restore to full functionality.
Operated hydraulic elevators and stair lifts to move luggage between floors.
Trained and supervised new staff members on baggage handling procedures.
Inspected luggage for damage prior to storage, reporting issues to patrons.
Maintained knowledge of destination and answered customer questions within scope of understanding.
Loaded and unloaded baggage and luggage on and off conveyor belts.
Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
Stored luggage for guests, retrieving baggage and items when notified.
Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
Opened doors and transported luggage for customers with care and efficiency.
Assisted with loading and unloading of luggage from motor coaches and other vehicles.
Conducted regular inspections of lobby area and other public spaces, identifying areas in need of repair or maintenance and reporting them to the appropriate department.
Developed strong relationships with local taxi drivers and shuttle companies, ensuring reliable transportation options for guests when needed.
Streamlined check-in processes for better efficiency, assisting front desk staff with guest registration.
Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
Assisted with hotel marketing efforts by providing positive experiences for guests, leading to increased word-of-mouth referrals and positive online reviews.
Coordinated with maintenance department to address any necessary repairs or improvements in common areas or guest rooms promptly.
Assisted concierge services by offering personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
Communicated proactively with other departments on behalf of guests'' requests or concerns, fostering teamwork between hotel staff members.
Increased repeat visits from satisfied guests through exceptional customer service and attention to detail during their stay.
Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
Collaborated with housekeeping staff to ensure rooms were ready for new arrivals while adhering to hotel''s strict cleaning protocols.
Posted and maintained public area signage for hotel.
Explained important features of guest rooms to travelers.
Escorted guests to and from rooms and assisted with baggage.
Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Notified front desk manager of any guest issues in need of additional attention.
Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
Greeted arriving guests and assisted with luggage, sports equipment and pets.
Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Responded immediately to any guest requests or concerns and promptly resolved issues.
Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
Escorted guests to assigned rooms and transported luggage.
Reported unlawful parking jobs.
Removed safety hazards, soiled items, and trash from customer areas.
Responded to customer requests efficiently and with knowledgeable assistance.
Patrolled parking areas regularly to identify security, safety or vehicle concerns.
Escorted drivers to vehicles and helped load or carry large items.
Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
Parked and retrieved cars according to customer needs.
Delivered above and beyond service to VIP guests at property.
Handled cash, made accurate change and maintained balanced cash drawer.
Maintained secure parking environment, ensuring safety of all vehicles in care.
Increased parking lot capacity by optimizing vehicle placement and maximizing space utilization.
Improved operational efficiency with implementation of streamlined vehicle storage system.
Provided exceptional customer service, leading to increase in repeat patronage.
Assisted guests with directions and local recommendations, adding value to overall service experience.
Upheld company's high standards of professionalism and hospitality in all guest interactions.
Streamlined check-in process for vehicles, making it quicker and more efficient for guests.
Maintained cleanliness and order in parking area, contributing to positive first impression for guests.
Contributed to positive work environment by demonstrating teamwork and cooperation with colleagues.
Ensured timely vehicle retrieval, enhancing guest experience during peak hours.
Fostered positive relationships with guests through friendly and efficient service.
Coordinated with security team to report and prevent any suspicious activity around parked vehicles.
Enhanced team productivity by sharing best practices and tips with new valets.
Maintained detailed records of all vehicles parked and retrieved, ensuring accuracy and accountability.
Managed vehicle keys and parking spots, reducing wait times for guests.
Enhanced guest satisfaction by providing prompt and courteous vehicle retrieval services.
Conducted minor vehicle maintenance tasks to ensure guest satisfaction upon vehicle return.
Reduced guest complaints by attentively listening to concerns and promptly addressing issues.
Adapted quickly to high-pressure situations, ensuring seamless service during events and peak times.

Summary

Overview

Work History

Valet/Bellman

Education

Graduate Certificate -

Skills

Accomplishments

Timeline

Valet/Bellman

Graduate Certificate -

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