Richard Plante
Kennesaw,Georgia
Summary
Dynamic Real Estate Agent and former Account Manager at LeasePlan USA, adept in CRM software and exceptional client relations. Leveraged analytical thinking and effective communication to enhance client satisfaction and streamline operations, achieving significant efficiency improvements. Proven track record in fostering team collaboration and driving sales growth through strategic problem-solving and opportunity identification.
Professional with broad experience in retail sales, skilled in customer engagement, inventory management, and product knowledge. Proven ability to drive sales and enhance customer satisfaction through effective team collaboration and adaptability to changing needs. Strong communication and problem-solving skills, ensuring high performance and goal achievement in fast-paced environments. Reliable and focused on delivering consistent, impactful results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Retail Sales Representative
McLane Company, Inc
09.2024 - Current
- Executed New Store Sets and Conversions.
- Resolved customer inquiries and complaints, fostering loyalty through exceptional service experiences.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Recommended merchandise to customers based on needs and preferences.
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Developed merchandising strategies that enhanced product visibility and increased customer interest.
- Implemented inventory management practices to reduce stock discrepancies and improve turnover rates.
REAL ESTATE AGENT
1st Class Real Estate
09.2023 - Current
- Demonstrated ability to build strong relationships with clients, colleagues and other stakeholders in the real estate industry.
- Performed comparative market analysis to estimate property value.
- Assisted buyers in identifying and evaluating properties for purchase.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
ACCOUNT MANAGER
LeasePlan USA
04.2015 - 02.2023
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Maintained accurate records of all client interactions in CRM system.
- Streamlined processes for greater efficiency and cost savings.
GROCERY MANAGER
Publix Supermarkets
04.2008 - 09.2014
- Provided leadership and direction in the development of staff members through mentoring, coaching and training.
- Developed strategies to improve customer service, drive store sales, and increase profitability.
- Planned and prepared employee work schedules, keeping record of employee time cards.
- Monitored quality of fresh foods and goods, identifying and addressing quality issues with vendors.
- Maintained accurate inventory records, ensuring product availability for customers.
- Examined merchandise for correct display and pricing.
- Controlled shrink and gross profit by verifying proper product handling, receiving and pricing.
- Ensured compliance with all safety regulations, food handling standards and sanitation protocols.
- Analyzed financial data to identify areas of improvement within store operations.
DISTRICT SALES MANAGER
XM Satellite Radio
06.2005 - 04.2008
- Conducted regular meetings with district staff to review progress and develop strategies for further improvement.
- Established relationships with key customers in the region, resulting in long-term partnerships.
- Generated weekly reports detailing sales performance against goals set by upper management.
- Reported business progress, sales numbers and customer satisfaction to senior company members.
- Monitored competitor activities, adjusting strategies to maintain competitive advantage in the marketplace.
ASSISTANT DIRECTOR OF PROJECTS
Storelink Retail Group
06.2004 - 06.2005
- Recruited, interviewed, hired and trained new staff members in accordance with company policies.
- Established performance standards for staff members and evaluated their performance regularly.
- Utilized advanced problem-solving skills to resolve conflicts within the team quickly and effectively.
- Adapted to changing priorities and unforeseen circumstances, demonstrating flexibility and resilience in leadership.
- Delegated tasks effectively, empowering team members and fostering individual growth.
- Facilitated cross-functional collaborations among teams to maximize productivity levels.
- Organized and managed multiple projects simultaneously to ensure deadlines were met in a timely manner.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Education
High School Diploma -
Boyd Anderson High School
Fort Lauderdale, FLSkills
- Time Management
- Customer training
- Opportunities Identification
- Problem-Solving
- Multitasking Abilities
- Order Processing
- Excellent Communication
- Team Collaboration
- Client Relations
- Client meetings
- CRM Software
- Cost reviewing
- Effective Communication
- Customer Service
- Client Relationship Management
- Issue Resolution
- Analytical Thinking
- Order Management
Certification
GA Real Estate License
Timeline
Retail Sales Representative
McLane Company, Inc
09.2024 - Current
REAL ESTATE AGENT
1st Class Real Estate
09.2023 - Current
ACCOUNT MANAGER
LeasePlan USA
04.2015 - 02.2023
GROCERY MANAGER
Publix Supermarkets
04.2008 - 09.2014
DISTRICT SALES MANAGER
XM Satellite Radio
06.2005 - 04.2008
ASSISTANT DIRECTOR OF PROJECTS
Storelink Retail Group
06.2004 - 06.2005
High School Diploma -
Boyd Anderson High School
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