Richard Pletz
Fairview,PA
Overview
27
27
years of professional experience
Work History
Siding Specialist
Wausau Supply
10.2020 - 02.2025
- Siding specialist working with Architects and Custom Home Builders
- Focused on four siding options, Diamond Kote, Cham Clad PVC Siding, Vesta Steel Siding and Evolve Stone
- I conducted AIA CEU’s, Class room training, and worked with installers at the time of installation
- I managed a territory from upstate Buffalo to north Pittsburgh and to State College PA
- I managed the territory through Time Management, Territory management, and proper use of a working calendar
- I supported other Siding Specialists in special projects, training, and contractor events
- Attended Builder events along with host distributors
Customer Service Manager
Thermal Windows and Doors
Murraysville, PA
12.2019 - 12.2020
- Customer service manager in charge of handling difficult customer issues Reporting directly to the COO
- Oversaw four personnel in the department
- Conducted training for the customer service department on handling customer issues
- Conducted training for line leaders in manufacturing plant on quality control
- Added process to streamline information flow
- Worked with shipping, manufacturing, outside sales reps to resolve customer issues
- Developed review process for customer service for use in year end review of staff
- Conducted training for dealers on Center Point window configuration
- Conducted plant tours for new dealers
Senior Sales Rep
Snavely Forest Products
Pittsburgh, PA
03.2016 - Current
- Distributer sales rep covering Home Depot and Lowes stores in the Cleveland Ohio market
- Increased sales by 15% within 9 months
- Conducted product knowledge training in a class room setting and one to one
- Handled all consumer issues through direct contact with the builder / end user
Owner and Operator
Bruster's Real Ice Cream
Bethel Park, PA
08.2009 - 12.2016
- Managed single store location from initial start up
- Conducted interviews and hired a staff of 24 part time employees
- Trained staff in all aspects of customer service, product preparation, and store cleaning requirements
- Managed outside sales and catering
- Increased Sales by 6% each year, while average store growth is 3.5%
- Implemented fundraising programs in three school districts
- Community relations development
Regional Sales Representative
PELLA WINDOW AND DOOR CORPORATION
Pella, IA
01.2000 - 01.2009
- Increased territory sales by 125% in the first year through relationship building, relationship selling, and problem solving
- Exceeded individual sales goals by 10% each year from 2000 thru 2007
- Increased sales through effective training presentations skills using Power Point, Displays, and hands-on demonstrations
- Increased sales in new accounts 150% by designing and implementing a territory management process that created greater customer awareness through manufacture representative presence
- Retained a valuable account during a problematic product introduction by effectively communicating the circumstances and by taking extraordinary measures to insure customer satisfaction
- Managed a territory that covered five states, New York, Pennsylvania, Ohio, West Virginia, and Maryland by effective route planning, resulting in saving 10% under budget
- Mentored new employees for Pella
- Responsibilities of mentoring included product knowledge training, corporate structure, customer service and territory management
- Effective mentoring reduced training costs by accelerated productivity and sales by new employees
- Analyzed current market trends of competing window manufactures for new product development and branding strategies resulting in increased knowledge of other window manufacturers
Territory Representative
IRON CITY SASH AND DOOR
Pittsburgh, PA
01.1998 - 01.2000
- Increased sales in two years thru new store growth, representative presence, training and by gaining bay space at Lowes and Home Depot by 2.5 million
- Conducted training at regional offices of Home Depot and Lowes once a month for two years, average class size was 25 Home Depot or Lowes associates
- Increased Brand loyalty thru expert product knowledge training, quote generation and closing ratio by 20% each year
Timeline
Siding Specialist
Wausau Supply
10.2020 - 02.2025
Customer Service Manager
Thermal Windows and Doors
12.2019 - 12.2020
Senior Sales Rep
Snavely Forest Products
03.2016 - Current
Owner and Operator
Bruster's Real Ice Cream
08.2009 - 12.2016
Regional Sales Representative
PELLA WINDOW AND DOOR CORPORATION
01.2000 - 01.2009
Territory Representative
IRON CITY SASH AND DOOR
01.1998 - 01.2000
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