Open To Work
Richard Plowden
Charlotte
Summary
Highly skilled Operations Support Specialist with solid experience in streamlining processes, enhancing productivity and implementing proactive solutions. Strengths include strong analytical abilities, problem-solving skills, and knowledge of operational procedures. Noted for improving efficiency and making significant contributions to customer satisfaction across previous roles.
Overview
6
6
years of professional experience
Work History
Signal Operations Support Specialist
U.S. Army
Fayetteville
01.2020 - 02.2026
- Diagnosed and resolved technical issues, resulting in a 20% increase in system uptime.
- Maintained and repaired communication equipment for 60 end users, enhancing system availability.
- Performed network administration, system monitoring, and troubleshooting for communication systems supporting operational units.
- Conducted routine inspections and preventive maintenance on telecommunications systems to ensure optimal performance.
- Supported implementation of new technologies to improve operational efficiency and reliability.
- Collaborated with cross-functional technical teams to resolve complex hardware and network issues.
- Provided responsive customer and user support via email, phone, and in-person troubleshooting.
- Prepared data analysis reports and technical documentation for management briefings.
- Developed training materials and technical manuals for onboarding new personnel.
Mover
Superior Moving
Dallas
03.2016 - 05.2016
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Loaded and unloaded trucks efficiently to optimize space and organization.
- Packed and secured items to ensure safe transport and prevent damage.
- Collaborated with team members to complete moves within designated timeframes.
- Resolved issues during moves with problem-solving skills while maintaining professional demeanor.
Education
Bachelor of Science - Computer Science – Business And AI
Maestro University
Dallas, TX03-2026
Skills
- Signal and communication systems
- Network administration
- System monitoring
- Network security fundamentals
- Technical troubleshooting
- Hardware installation and configuration
- Preventive maintenance
- Technical documentation
- Technical training
- Help desk support
- Customer support and end-user assistance
- Remote support tools
- Ticket management
- Customer interaction
- Sales collaboration
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Signal Operations Support Specialist
U.S. Army
01.2020 - 02.2026
Mover
Superior Moving
03.2016 - 05.2016
Bachelor of Science - Computer Science – Business And AI
Maestro University