Richard Pollick
El Paso,TX
Summary
Proven leader in strategic planning and operations management, Spearheading initiatives at M&S Group that significantly enhanced team performance and financial stability. Expert in fostering employee engagement and implementing innovative solutions, the approach led to streamlined operations and increased productivity. Skilled in financial reporting and people management, we excelled in driving business growth and operational excellence. Dynamic Director that oversees every facet of production with strong project management and decision-making skills. Bringing comprehensive knowledge of, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
26
26
years of professional experience
Work History
Director of Corporate Complence
M&S Group
09.2011 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Manager
Chili's Bar and Grill
10.2006 - 08.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Banquet Chef
Adams Mark Hotel
02.1998 - 11.2006
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Practiced safe work habits to avoid possible injury to self or other employees.
- Learned menu items produced by assigned station to achieve proper quantities.
- Analyzed banquet event orders and planned and coordinated functions with catering staff to meet or exceed customer expectations.
- Ordered food and supplies used to prepare meals for 50-10,000 people.
- Recognized quality standards in vegetables, fish, dairy and meat products and selected and used freshest ingredients to prepare menu items.
- Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety.
- Maintained kitchen equipment in optimal working condition and requested repairs when needed.
- Managed food inventory, ensuring optimal freshness and minimizing waste for cost-effective operations.
- Established strong relationships with local vendors to source fresh ingredients for menu development purposes.
- Reduced food waste by implementing efficient portion control practices during plating processes.
General Manager
Chipotle
05.2003 - 10.2006
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Education
Bachelor of Arts - Business Management
Colorado State University
Fort Collins, CO11.2016
Associate of Arts - Culinary Arts
Culinary Institute of America
Hyde Park, NY04.2001
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Creativity and Innovation
- Strategies and goals
- Staff Management
- Organizational Development
- Budget Control
- Budget Management
- Business Planning
- Staff Development
- Issues Resolution
- Program Management
- Contract and Vendor Management
- Hiring and Retention
- Financial Reporting
- Rules and regulations
- Business Development
- Financial Management
Timeline
Director of Corporate Complence
M&S Group
09.2011 - Current
Manager
Chili's Bar and Grill
10.2006 - 08.2010
General Manager
Chipotle
05.2003 - 10.2006
Banquet Chef
Adams Mark Hotel
02.1998 - 11.2006
Bachelor of Arts - Business Management
Colorado State University
Associate of Arts - Culinary Arts
Culinary Institute of America