Richard Poye
1880 Lincoln Blvd., Tracy,CA
Summary
Results-driven Sales Manager with over 20 years of experience in diverse product sales. Proven track record of consistently exceeding sales targets in fast-paced environments, leveraging strong technical aptitude and exceptional communication skills. Expertise in customer service and relationship management, fostering loyalty while maintaining a positive demeanor under pressure.
Overview
28
28
years of professional experience
Work History
Fulfillment Center Warehouse Associate
Amazon
04.2021 - 07.2024
- Operated forklifts and pallet jacks to efficiently move inventory.
- Managed stock levels, ensuring timely replenishment and organization.
- Coordinated with team members to optimize workflow and reduce delays.
- Strapped items down over protective padding to secure throughout transportation.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
General Manager/Owner
Grade 1 Auto Care,LLC/DBA: MIDAS
03.2018 - 10.2020
- Increased operational efficiency through effective management of business functions.
- Utilized performance data to enhance operations and forecast business needs.
- Oversaw daily tasks for a team of six employees to ensure productivity.
- Assessed supplier performance to maintain cost controls and delivery compliance.
- Recruited and trained qualified staff, fostering strong employee relationships.
- Established positive relations with customers and community, enhancing shop reputation.
Retail Sales Manager (Key Holder)
Bose Factory Store
05.2015 - 01.2020
- Boosted sales performance by coaching staff on customer engagement techniques.
- Trained team members to consistently meet operational and sales objectives.
- Ensured accurate cash management through diligent handling of transactions.
- Delivered comprehensive reports to management for strategic decision-making.
- Directed a five-member sales team to implement effective sales strategies.
- Achieved monthly revenue targets through targeted training and motivation efforts.
- Optimized inventory levels by developing and implementing management systems.
Lead Retail Sales Associate
Fry's Electronics Inc.
07.1996 - 05.2015
- Increased customer satisfaction ratings by coaching associates on sales techniques.
- Cultivated customer loyalty through exceptional service and attentive support.
- Assisted customers with needs assessment and product knowledge.
- Greeted customers warmly and used open-ended questions to identify needs.
- Enhanced customer loyalty by delivering strong service and support.
- Provided comprehensive product information to facilitate informed purchasing decisions.
- Strengthened store security measures to minimize theft and reduce shrink.
Education
4 YRS ASSOCIATE DEGREE iN COMPUTER HARDWARE - COMPUTER HARDWARE SYSTEMS
EDUARDO GARCIA DELGADO
HAVANA-CUBA07.1993
Skills
- Electronics
- Sales
Staff Management
Customer service-oriented
Technical aptitude
Excellent communication skills
Fluent in English and Spanish
Strong work ethic
Extensive sale experience
Additional Information
- Managed staff of 5 sales associates. Assigned employees to specific duties to best meet the needs of the store. Contacted customers by phone and email in response to inquiries. Promptly resolved all customer requests, questions and complaints. Trained all incoming sales team members. Trained and coached staff to ensure smooths managing of the day-to-day store operations. Built relationships with customers and the community to establish long-term business growth.
Timeline
Fulfillment Center Warehouse Associate
Amazon
04.2021 - 07.2024
General Manager/Owner
Grade 1 Auto Care,LLC/DBA: MIDAS
03.2018 - 10.2020
Retail Sales Manager (Key Holder)
Bose Factory Store
05.2015 - 01.2020
Lead Retail Sales Associate
Fry's Electronics Inc.
07.1996 - 05.2015
4 YRS ASSOCIATE DEGREE iN COMPUTER HARDWARE - COMPUTER HARDWARE SYSTEMS
EDUARDO GARCIA DELGADO