Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Richard Quillen

San Pablo,CA

Summary

Hardworking employee enthusiastic about learning the garage door repair field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Delivery Driver

UberEATS
12.2022 - Current
  • I deliver food and occasionally other packages to people's homes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Fostered positive working relationships with regular customers.
  • Worked with road knowledge and GPS systems to navigate planned route and make adjustments.
  • I currently have a 99% satisfactory rating in my last 100 deliveries.

Yard Supervisor

Tara Hills elementary school
11.2022 - Current
  • I supervise the children of an elementary school while they're at lunch recess. I help with any arguments/disputes between kids on the yard, tend to any wounds or injuries, and ensure overall happiness and safety.

Shift Lead

Six Flags, Inc.
08.2021 - 08.2022
  • I got promoted to lead after working at Six Flags Discovery Kingdom for three months.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • I would help with guests, prepare food, order items/inventory, send the team on breaks, keep the unit clean, open and/or close the unit, and was in training to be a supervisor at the time I left the company.
  • I lead the team that was responsible for getting three units back open after years of being closed.
  • I also helped Funnel Cake Corner reach its' goal of one million dollars in sales in 2021 and was on track in 2022 at my time of leaving.
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
  • Assisted in the development of promotional materials and marketing efforts to drive sales growth.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
  • Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

Team Member

Six Flags, Inc.
05.2021 - 08.2021
  • As a team member, I would greet and serve guests of Funnel Cake Corner, I would prepare and cook food, clean, and ensure guests had a good time.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
  • Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Skills

  • Delivery Driver Experience
  • Shift Management
  • Customer service
  • Cooking
  • Cleaning
  • Load & Unload
  • Cashiering
  • Food Preparation
  • Order Verification
  • Quality Assurance
  • GPS Navigation
  • Problem-solving abilities

Certification

  • ServSafe, 10/01/21, 10/01/24
  • Food Handler Certification, 05/01/21, 05/01/24


Timeline

Delivery Driver

UberEATS
12.2022 - Current

Yard Supervisor

Tara Hills elementary school
11.2022 - Current

Shift Lead

Six Flags, Inc.
08.2021 - 08.2022

Team Member

Six Flags, Inc.
05.2021 - 08.2021
  • ServSafe, 10/01/21, 10/01/24
  • Food Handler Certification, 05/01/21, 05/01/24


Similar Profiles

CREATE PROFILE
Richard Quillen