RICHARD QUINTIN RILEY
Phoenix,AZ
Summary
Customer-centric SaaS professional with a proven record in account management, sales, and client retention. Skilled at guiding customers through the entire lifecycle from onboarding and product adoption to renewal and growth. Experienced with CRM systems (Salesforce, HubSpot), stakeholder management, and cross-functional collaboration to deliver measurable business results. Strong leadership background, leveraging coaching and mentorship experience to train, motivate, and develop high-performing teams.
Professional with comprehensive experience in account management. Skilled in developing client relationships, driving revenue growth, and executing strategic sales plans. Known for strong focus on team collaboration and adaptability. Proven ability to deliver results through effective negotiation, communication, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Senior Account Executive
Trainual
03.2024 - Current
- Guided customers from pre-sale through onboarding and adoption, contributing to a 95% retention rate.
- Partnered cross-functionally to deliver seamless implementations, resulting in 20% faster adoption timelines.
- Managed a portfolio of accounts generating $750K+ ARR, consistently achieving quota.
Territory Account Partner
Podium
08.2023 - 03.2024
- Built and managed executive-level relationships, driving SaaS adoption across 50+ mid-market accounts.
- Supported clients post-sale with training and engagement, leading to 25% upsell revenue growth.
- Consistently achieved sales targets while ensuring smooth onboarding and client satisfaction.
Territory Account Executive
Toast
05.2022 - 08.2023
- Expanded into new markets, securing 40+ net-new accounts and generating $1M+ ARR.
- Delivered consultative demos and partnered with internal teams, driving 90%+ customer adoption rates.
- Exceeded quota while balancing new business acquisition with long-term retention.
STEM Instructor
Scottsdale Christian Academy
07.2021 - 06.2022
- Designed curriculum and trained students on complex technical concepts, strengthening coaching and communication skills.
IT Support Analyst
City of Austin
04.2020 - 08.2021
- Supported 1,000+ end-users across city departments, ensuring high satisfaction and timely issue resolution.
- Used Salesforce and ServiceNow to manage tickets and improve resolution times.
- Provided training and remote support for diverse software and hardware environments.
Enterprise IT Technician
Cox Communications
06.2018 - 12.2019
- Delivered Tier 1 & 2 IT support across enterprise systems, maintaining SLA compliance.
- Built and maintained relationships with staff to ensure reliable service delivery.
Shift Leader
Tokyo Joe’s
02.2018 - 06.2018
- Managed customer escalations and coached staff, ensuring strong service standards.
Education
Bachelor of Science - Communications (Broadcasting), Biblical Studies
Arizona Christian University
Glendale, AZ01.2017
Skills
- Customer Lifecycle Management (Onboarding → Adoption → Retention)
- CRM Expertise (Salesforce, HubSpot, ServiceNow)
- C-Suite & Stakeholder Engagement
- Training & Client Coaching
- Revenue Forecasting & Pipeline Optimization
- Troubleshooting & Technical Support
- Team Leadership & Development
- Strategic Planning & Performance Analysis
- Client Relationship Building & Management
- SaaS Account Growth (Upselling / Cross-Selling)
COACHING & LEADERSHIP EXPERIENCE
CCV Youth Sports League – Head Coach | 2024 – Present
- Lead and mentor youth athletes, fostering skill development, teamwork, and personal growth.
- Plan and execute strategic programs while coordinating assistant coaches for optimal performance.
- Cultivate strong relationships with players, families, and league stakeholders to drive engagement and retention.
Scottsdale Christian Academy – Varsity/Middle School Head Football Coach | 2019 – 2023
- Developed leadership programs and advisory sessions to support athlete growth.
- Mentored and trained coaching staff to deliver high-quality instruction.
- Strategically adjusted plans using performance data to optimize team outcomes.
Deer Valley High School – Running Back & Linebacker Coach | 2018
- Provided individualized coaching and constructive feedback to improve athletic performance.
- Partnered with coaching staff to develop game strategies and optimize team results.
Arizona Christian University – Collegiate Football Player & Leadership Council Member | 2012 – 2017
- Mentored student-athletes while balancing academic and athletic commitments.
- Recognized with awards for academic excellence, leadership, and inspirational contributions.
Arizona Christian University Athletic Office – Sports Information Intern | 2017
- Managed social media campaigns to enhance athlete and team visibility.
- Created press materials and performance profiles to promote student-athletes and athletic programs.
Timeline
Senior Account Executive
Trainual
03.2024 - Current
Territory Account Partner
Podium
08.2023 - 03.2024
Territory Account Executive
Toast
05.2022 - 08.2023
STEM Instructor
Scottsdale Christian Academy
07.2021 - 06.2022
IT Support Analyst
City of Austin
04.2020 - 08.2021
Enterprise IT Technician
Cox Communications
06.2018 - 12.2019
Shift Leader
Tokyo Joe’s
02.2018 - 06.2018
Bachelor of Science - Communications (Broadcasting), Biblical Studies
Arizona Christian University