Richard Quito
Las Vegas,NV
Summary
Proven leader at Nectar Bath Treats, adept in team management and exceptional customer service, enhanced sales by mastering product demos and relationship building. Skilled in problem resolution and interpersonal relations, significantly improved customer satisfaction. Achieved a notable $39,000 in sales within the first month, showcasing a blend of sales acumen and teamwork.
Driven Busser with 3 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Nectar Bath Treats
04.2022 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised staff and led the sales floor, leading rotation, and handling customer complaints.
- Trained new hires how to sell, how to pull, and all other opening and closing procedures, while maintaining good personal relationships with employees.
Shift Leader
Nectar Bath Treats
09.2021 - 03.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Kept energy high throughout the sales floor, led a pulling rotation to bring customers inside the store.
- Was designated manager on duty when no other manager is on the floor.
Sales Associate
Nectar Bath Treats
03.2021 - 09.2021
- Sold and upsold products, based on commission.
- Sold $39,000 worth of product in the first month as a full-timer.
- Demoed products at the sink to make customers buy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Busser
Beauty And Essex
09.2018 - 03.2021
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
Busser
Sundance Grill And Bar
11.2018 - 02.2021
- Greeted customers and answered any questions.
- Provided attentive service and proactively assessed guest needs.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Food Runner
Paymon's Mediterranean Cafe & Lounge
03.2019 - 06.2019
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Answered questions from restaurant patrons regarding menu items.
- Checked buffet regularly to handle restocking and cleaning needs..
- Delivered correct food items to tables according to order documentation.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Line Server
Cafe Zupas
03.2018 - 11.2018
- Took customer orders and prepared take-out items.
- Assisted cashiers with processing customer payments and documenting orders.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Greet Guests and explain the menu and how to order.
Crew Member
Wendys
07.2016 - 06.2018
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Supported great dining and meal experiences for guests.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Education
High School Diploma -
Liberty High School
Henderson, NV05.2018
No Degree - Associates of Science
College of Southern Nevada
Las Vegas, NVSkills
- Problem Resolution
- Teamwork
- Time management
- Interpersonal relations
- Menu memorization
- Sales
- Exceptional Customer Service
- Relationship building
Certification
- ACE BARTENDING SCHOOL
- TAM CARD
- FOOD HANDLERS SAFETY CARD
Timeline
Assistant Store Manager
Nectar Bath Treats
04.2022 - Current
Shift Leader
Nectar Bath Treats
09.2021 - 03.2022
Sales Associate
Nectar Bath Treats
03.2021 - 09.2021
Food Runner
Paymon's Mediterranean Cafe & Lounge
03.2019 - 06.2019
Busser
Sundance Grill And Bar
11.2018 - 02.2021
Busser
Beauty And Essex
09.2018 - 03.2021
Line Server
Cafe Zupas
03.2018 - 11.2018
Crew Member
Wendys
07.2016 - 06.2018
High School Diploma -
Liberty High School
No Degree - Associates of Science
College of Southern Nevada
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