Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Raley

Point Venture

Summary

Accomplished team leader with a proven track record of igniting, inspiring, and leading top-performing teams to develop and implement innovative methods. Strives to enhance customer experience, increase revenue, expand market share, and drive cost efficiency within the business by improving existing processes.

Overview

28
28
years of professional experience

Work History

Group Leader - Broadband Engineering

HR Green, Inc.
10.2022 - Current
  • Lead a team of 25 Engineers and two Project Managers responsible for Broadband Fiber designs for several national service providers.
  • Responsible for overall operational, budgetary, and programmatic governance of fiber-based business services for HR Green in the Southwest Region.
  • Lead staff and manage the Southwest Broadband team in developing training, methods, procedures, and consultation to optimize business processes which enhance the customer experience, increase revenue, expand market share, and drive cost out of the business.
  • Supervisor

Area Manager Network Process and Quality

AT&T Services-Network Engineering and Operations
01.2013 - 10.2022
  • Lead a national team of 11 second-level managers directly supporting 5,000 engineers.
  • Responsible for overall operational, budgetary, and programmatic governance of fiber-based business services for AT&T.
  • Lead staff and manage the National Program Management Organization in developing training, methods, procedures, and consultation to optimize business processes which enhance the customer experience, increase revenue, expand market share, and drive cost out of the business.
  • Exceeded all On-Time Performance and Cycle Time targets 2016-present (Business Fiber Services)
  • Developed and launched the AT&T Business Fiber (ABF) Anchor program and Light Green Expansion (LGE) process, driving $150M in annual revenue.
  • Developed and implemented broadband aggregation funnels expanding our market share for Portfolio and Enterprise customers.
  • Developed mechanization saving 30K truck rolls resulting in $7.6M in cost avoidance in 2020.
  • Created transformational business cases ABF Over NTE enablement, Field Tool, and Mobile Design Tool, which directly increase shareholder value.
  • Received patent for Augmented and Virtual Reality (AR/VR) site visit (Field Tool) in August 2021.
  • Led cross-functional efforts to benchmark and report Construction and Engineering projects through creation of national dashboards.
  • Instituted and hosted new communication paths for the field: Design Engineering Open Forum calls and creator and author of "The Cycle Times" newsletter.
  • Retired
  • Supervisor

Contract Administration Center (CAC) Manager / Project LightSpeed Coordinator Central and West TX

AT&T
01.2009 - 01.2013
  • Contract Administration Center (CAC) Manager/Supervisor, overseeing the execution of approximately 5500 ACAS contracts per year, 5 non-management staff.
  • Service Excellence Award winner 2011 – rewrote and presented the Technical Services (Engineering) Contract to our vendor partners during the contract roll-out meetings in Irving, TX.
  • Regional coordinator for Project Lightspeed expansion, FTTN, FTTP, Proactive Pair Bonding, Helper Ticket Reduction, and Connected Communities, earning a #1 ranking on the 22-State Director Dashboard for 2011.
  • United Way Regional Solicitor, Junior Achievement Mentor and AT&T Service Ambassador
  • Supervisor

Manager - OSP Planning and Engineering Design

AT&T
01.2006 - 01.2009
  • Lead Engineer for the Round Rock Wire Center (35% of the growth in TX was in this county)- Lead for 15 first-level managers
  • Service Excellence Award winner for working with the City of Round Rock’s revitalization programs.
  • Expert level knowledge of Engineering design, policies and procedures for copper and fiber applications, distribution and placing methods and standards.
  • Hands-on approach to project management, working closely with Contract coordinators, developers, field technicians and contractors.
  • United Way Solicitor, Work-Safe Coordinator, Elementary School Mentor, AT&T Service Ambassador

Manager - OSP Planning and Engineering Design/Office Manager

Illinois Bell Telephone Company
01.1999 - 01.2006
  • Extensive experience working with the Federal Aviation Administration, Department of Aviation, City of Chicago, and Illinois Commerce Commission (ICC) during O’Hare International Airport’s $11B renovation program.
  • District Coordinator for Project Lightspeed, Office Supervisor with 21 direct reports (11 Union Clerical Staff and 10 Contract Engineers)
  • United Way Campaign Speaker, Junior Achievement Instructor, Work-Safe Coordinator, Annual C&E Golf Outing Host and Coordinator, SBC Service Ambassador, and safety coordinator.
  • Supervisor

Installation and Repair Technician

Illinois Bell Telephone Company
01.1997 - 01.1999
  • Installation, Repair and Maintenance of the copper network.

Education

Bachelor of Science - Telecommunications Engineering

DeVry University
Addison, IL
01.2004

Skills

  • Clear and concise messaging
  • Effective relationship management
  • Systematic quality improvement
  • Appointment planning proficiency
  • Problem-solving expertise
  • Encouraging team motivation
  • Delivering individualized coaching
  • Talent development
  • Continuous performance assessment

Timeline

Group Leader - Broadband Engineering

HR Green, Inc.
10.2022 - Current

Area Manager Network Process and Quality

AT&T Services-Network Engineering and Operations
01.2013 - 10.2022

Contract Administration Center (CAC) Manager / Project LightSpeed Coordinator Central and West TX

AT&T
01.2009 - 01.2013

Manager - OSP Planning and Engineering Design

AT&T
01.2006 - 01.2009

Manager - OSP Planning and Engineering Design/Office Manager

Illinois Bell Telephone Company
01.1999 - 01.2006

Installation and Repair Technician

Illinois Bell Telephone Company
01.1997 - 01.1999

Bachelor of Science - Telecommunications Engineering

DeVry University

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