Richard Ramirez
Guaynabo ,Puerto Rico
Summary
Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Linehaul Coordinator
Fed Ex Ground
Ocala, FL
07.2016 - 08.2021
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 800 trailers per day.
- Conducted trailer audits with 100 % accuracy following company procedures.
- Carried out day-day-day logistics duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Effectively managed staff, drivers and worked harmoniously with tractor owners to achieve desired results.
Agency Manager
Avis Rent A Car
San Juan, Puerto Rico
11.2012 - 12.2015
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Networked and assisted county, state and federal government agencies.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Established metrics to monitor agency services and identify opportunities to measure actions.
- Approved staff hiring, termination, promotions and department transfers.
- Upheld Company core values of accountability, respect and reliability.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided exceptional customer service to customers, increasing customer loyalty 100%.
Supervisor
Severn Trent Services
Ocala, FL
04.2006 - 08.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet county meter reading schedules.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company safety policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts to meet county expectations.
- Adjusted job assignments and schedules to keep pace with county utility needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Education
Bachelor Of Business Administration - Business Information Technology
Pace University
New York, NY08.1982
Aviation Powerplant Technician - Avionics Technology
Aviation High School
Long Island City, NY09.1972
Skills
- Data Communications
- Office Organization
- Procedures Scheduling
- Performance Assessment
- DOT Compliance
- New Hire Orientation
- Financial Management
- Operational Efficiency
- Office Operations
- Special Projects
- Customer Relations
- Phone and Email Communication
- Freight Operations
- ERP and SAP
- Employee Counseling
Certification
- FEMA National Incident Management Certification
- HIPPA Certification
- Dangerous Goods Certification
- DOT Hazardous Materials Certification
- FAA Shipper Security Regulations
Timeline
Linehaul Coordinator
Fed Ex Ground
07.2016 - 08.2021
Agency Manager
Avis Rent A Car
11.2012 - 12.2015
Supervisor
Severn Trent Services
04.2006 - 08.2011
Bachelor Of Business Administration - Business Information Technology
Pace University
Aviation Powerplant Technician - Avionics Technology
Aviation High School
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