RICHARD RAMIREZ
Little Elm,TX
Summary
Driver Trainer experienced supporting daily operation of transportation department. Dedicated to promoting excellent driver performance to achieve safety goals. Maintained current knowledge of program rules, regulations, requirements, and routine records.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Driver Trainer / Lead Operations
Irving PND Delivery
08.2023 - 09.2024
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
- Conducted total of over 150 miles of training with each driver.
LEAD OPS COORDINATOR
Associated Global Systems
07.2022 - 07.2023
- Lead ops coordinator for the warehouse
- Manage dock and dock workers
- Run outbound dispatch, supervise loads monitor hours and workers
- Set up dispatch for over the road hauls on trailers loaded
- Manage a team of 15 dock workers
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
ACCOUNT MANAGER
Direct Logistic Transport
06.2021 - 12.2022
- I run the whole account down from shuttling drivers to dispatching to customer service/sales rep/load planner
- Management duties are time keeping scheduling dispatching of transporters bidding on loads to be taken from point A to point B
- Was also a recruiter for transporters to transport Tesla vehicles from dealer to dealer
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
LOGISTICS MANAGER
Loadtex Inc
11.2020 - 02.2021
- Assist director with making sure all loads are covered
- Maintain maintenance on all our fleet
- Coordinate meetings with drivers and driver training
- Plan out schedules for the week
- Monitor E Log system in Axis Maintain order within our office and personal
- Make sure dispatch office was set up and dispatchers had the amount of drivers needed for all runs and loads to be covered
WAREHOUSE/ DRIVER SUPERVISOR
HotShot Final Mile
07.2020 - 10.2020
- Monitor all load out boards with contractors and schedule loads for the following 2 days
- Monitor 12 people on dock make sure dock is clean all freight is properly stacked and put in proper bay for the next day for drivers to load
- Ensure all drivers are running on time to delivery stops
- Warehouse make sure the floor is clean all forklifts are running and no issues with any routes.
LOGISTICS ANALYST
Liquid Environmental Solutions
11.2017 - 05.2020
- Manage Midwest region in charge of 9 states, coordinating routes which make the most sense for company profit and on time service
- Create spreadsheets and manage work loads for transportation managers for each state
- Dispatched drivers in 9 different states for waste removal of UCO and grease traps.
LEAD OPS COORDINATOR
NRX Logistics
11.2016 - 01.2017
- Contract I was in charge of the daily functions of a dispatch office, routing, scheduling of trucks, customer service/dispatch, along with any issues during a delivery that took place it was my duties to take those calls, and communicate with drivers
- I did all the scheduling and confirming of trucks for the next day, and followed up with them on their survey scores etc I was also in charge of the routing for the appliance department
- We ran 15-25 trucks daily with about 14-18 stops
- Also monitored the route board to make sure no trucks were behind scheduled times that were given to customers.
CLERK ADMIN
Kelly Services
06.2016 - 10.2016
- Created all Maintenance request orders through their system there that was set in place
- Also went from lab to lab getting MIRO's signed by each department to make sure the orders where ready and work was ready to be performed
- Once completed entered all orders back into system
- Created a filing system for the company through website, and just made sure the maintenance department had all tools, supplies needed when performing a task.
ASSISTANT MANAGER
NRX Logistics
06.2015 - 03.2016
- Was in charge of making sure all loads were covered by contractors, monitored load out, helped load and properly inspect all product going out to customers' home
- Was in charge of claims as well, and held stand up every morning for the drivers
ASSISTANT MANAGER
XPO Logistics
03.2011 - 05.2015
- I was in charge of all operations here, worked the evening shift so made sure all trucks were on time, all product delivered held conference calls
- Was also in charge of all hot shots going out of the warehouse, ran the basic daily operations of a 3rd party carrier for BestBuy Dispatched all drivers that went out to deliver product for home delivery 25 CC's
OUTSIDE SALES REP
Just Energy Inc
06.2010 - 01.2011
- Sales associate walking door to door to influence individuals to sign up with Just Energy for a guaranteed fixed rate for five years
- Responsible for meeting weekly & Monthly Goals Exceeded in providing exceptional customer service skill Meet or exceed all required sales goals for specific territory
CITY DISPATCHER/ ROUTE MANAGER
SMT Lines Inc
06.2007 - 11.2009
- In charge of planning and making sure all pick ups were made and delivered on time using a system called; Cheetah which works through Nextel and is also a GPS tracker
- Made all money deposits
- Collected all COD's and driver collects for the company
- Worked with external clients to ensure service was being met tracked Delivery
LINE HAUL COORDINATOR/ DISPATCHER
Central Freight Lines
01.2007 - 07.2007
- In charge of making sure all loads throughout the Northern region of the US were either scheduled to move or scheduled to be picked up to deliver to destination terminal in order for freight to service on due date.
ROUTE MANAGER
Central Transport Inc
05.2005 - 11.2006
- In charge of making sure all inbound loads had due freight on trailers and available for delivery in a timely manner
- Calculated hours drivers would work for the week and turn hours into payroll in our corporate office
- Make sales calls Visit with customers
CITY DISPATCHER
USF Dugan
08.1999 - 03.2005
- In charge of covering one side of the boards from Irving, TX to Roanoke, TX
- Responsible for dispatching 20 drivers of the 37 drivers
- Entered all delivery receipts manually into system Supported Billing
Education
Computer Applications Spcialist
Interactive Learning Systems
Dallas, TXHigh School Diploma -
Skyline High School
Dallas, TX08.1999
Skills
- Dispatcher (10 years)
- Billing (5 years)
- Sales (2 years)
- Customer service (6 years)
- Receptionist (less than 1 year)
- Management (10 years)
- Logistics supply chain
- Order entry shipping & receiving
- Microsoft excel
- Microsoft word
- Microsoft powerpoint
- Spanish
- Supervising experience
- Account management
- Warehouse management system
- Leadership
- Hvac analytics
- Warehouse experience
- Microsoft dynamics gp hvac
- Customer service order entry
- Supervising experience forklift
- Door to door order fulfillment
- Front desk typing logistics
- Analysis skills
- Quickbooks
- Production planning
- Ms office suite (excel / word / powerpoint)
- As400
- City dispatcher management
- Data entry
- Excellent customer service
- Billing strong sales
- Team player strong sales
- Team player
- Reliable transportation
- French
Certification
Computer Applications Specialist
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Driver Trainer / Lead Operations
Irving PND Delivery
08.2023 - 09.2024
LEAD OPS COORDINATOR
Associated Global Systems
07.2022 - 07.2023
ACCOUNT MANAGER
Direct Logistic Transport
06.2021 - 12.2022
LOGISTICS MANAGER
Loadtex Inc
11.2020 - 02.2021
WAREHOUSE/ DRIVER SUPERVISOR
HotShot Final Mile
07.2020 - 10.2020
LOGISTICS ANALYST
Liquid Environmental Solutions
11.2017 - 05.2020
LEAD OPS COORDINATOR
NRX Logistics
11.2016 - 01.2017
CLERK ADMIN
Kelly Services
06.2016 - 10.2016
ASSISTANT MANAGER
NRX Logistics
06.2015 - 03.2016
ASSISTANT MANAGER
XPO Logistics
03.2011 - 05.2015
OUTSIDE SALES REP
Just Energy Inc
06.2010 - 01.2011
CITY DISPATCHER/ ROUTE MANAGER
SMT Lines Inc
06.2007 - 11.2009
LINE HAUL COORDINATOR/ DISPATCHER
Central Freight Lines
01.2007 - 07.2007
ROUTE MANAGER
Central Transport Inc
05.2005 - 11.2006
CITY DISPATCHER
USF Dugan
08.1999 - 03.2005
Computer Applications Spcialist
Interactive Learning Systems
High School Diploma -
Skyline High School
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