Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Richard Ramsey

Converse,TX

Summary

Store Manager with extensive experience at AAFES Exchange, specializing in inventory management and sales strategy development. Achievements include significant improvements in customer satisfaction and profitability through effective team leadership and conflict resolution. Focused on employee development and implementing innovative solutions to enhance operational efficiency.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Store Manager

AAFES Exchange
San Antonio, TX
08.2021 - Current
  • Executed orders to replenish shelves while tracking inventory levels effectively.
  • Recruited and trained new employees, ensuring high performance and compliance.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Organized promotional events to increase product awareness.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Supervised team members to maintain operational efficiency and productivity.

Assistant Store Manager

AAFES Exchange
JBSA Lackland, TX
12.2017 - 05.2021
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Maintained a safe working environment by enforcing safety regulations.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Provided training to new employees on company policies and procedures.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Stock Room Manager

AAFES Exchange
JBSA Fort Sam Houston , TX
09.2014 - 12.2017
  • Developed strategies to reduce shrinkage due to theft or damage.
  • Planned and supervised annual physical inventories of the stockroom.
  • Organized storage areas to maximize efficiency and space utilization.
  • Conducted inventory and stockroom audits to identify discrepancies, shortages, and overages.
  • Implemented procedures for stocking shelves with new merchandise received from vendors.
  • Maintained accurate records of all incoming and outgoing shipments.
  • Oversaw receiving operations including verifying shipment accuracy against purchase orders.
  • Ensured compliance with safety regulations in the stockroom environment.
  • Monitored product expiration dates to ensure timely removal of outdated items.
  • Established protocols for safely disposing of expired or recalled products.
  • Established and enforced picking goals for each area and zone.
  • Coordinated with store manager on inventory purchases, updates and replacements.
  • Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
  • Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
  • Recruited and trained new employees while creating and supervising efficient staff teams.

Sale Area Manager (SAM)

AAFES Exchange
JBSA Randolph AFB, TX
01.2010 - 09.2014
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Resolved conflicts between employees or customers in a professional manner.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
  • Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
  • Organized promotional activities such as special events
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Identified business opportunities by analyzing consumer trends within local markets.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Consistently achieved sales increase over forecast.

First Sergeant Combat Engineering Company

US Army
Fort Bragg, NC
02.1986 - 06.2009
  • Directed the construction of defensive positions, fortifications, and obstacles as needed.
  • Monitored squad performance and provided feedback to unit commanders regarding progress and issues encountered during missions.
  • Assisted in developing new tactics for use in combat engineering operations.
  • Attended weekly meetings with senior leadership discussing current operational needs and future plans.
  • Led and supervised a team of engineering specialists in support of combat operations.
  • Provided guidance to junior enlisted personnel on how best to complete their assigned tasks.
  • Coordinated with higher headquarters to ensure mission objectives were met.
  • Supervised demolition activities such as bridge destruction, road blockage.
  • Performed administrative duties such as preparing written evaluations for subordinates' performance reviews.
  • Provided technical advice and guidance to subordinate personnel in the Combat Engineering Platoon.
  • Contributed to mission planning sessions with other staff officers from higher headquarters.
  • Conducted reconnaissance operations to identify potential threats or hazards in the area of operations.
  • Evaluated environmental conditions prior to conducting any engineering operation or maneuvering through an area.
  • Ensured all equipment was maintained properly and safely handled at all times.
  • Conducted after action reviews following completion of each mission identifying areas needing improvement or changes that could be made going forward.
  • Assessed complex documentation for combat, weapon systems and anti-terrorism programs.
  • Administered first aid and emergency medical treatment in field conditions.
  • Assisted in gathering intelligence and combat information to support troops on ground.
  • Trained, coached and mentored military units to improve readiness and training.

Education

MBA - Business Administration

University of Phoenix
Tempe, AZ
06-2014

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
05-2012

Skills

  • Inventory management
  • Sales strategy development
  • Customer service excellence
  • Employee training and development
  • Cash handling expertise
  • Performance management
  • Sales strategies
  • Staff scheduling
  • Regulatory compliance
  • Conflict resolution
  • Team leadership
  • Inventory control
  • Team building
  • Goals and performance
  • Store merchandising
  • Supply ordering
  • Sales promotions
  • Outstanding communication skills
  • Relationship building and management
  • Risk management
  • Inventory forecasting

Accomplishments

Bronze Star (x3) U.S. Army, 2002, 2004, and 2006

Meritorious Service Medal (x3) U.S. Army, 2001, 2004, and 2009

Achievement Medals (x7) U.S. Army 1986 – 2009

Commendation Medals (x4) U.S. Army 1986 – 2009

Exceptional Performance Award (Bronze de Fluery Medal) 2001

Exceptional Performance Award Audie Murphy Club, 1996

Exceptional Performance Award Wal-Mart, 2007 and 2009

Service Award AAFES, 2012, 2020, 2025

Thanks for Contributing (x2) AAFES, 2014

Thanks for Serving (x2) Affes 2012, 2017

Thanks for Making it Better (x2) AAFES, 2012, 2015, 2021

Certification

· Certified Unit Movement Officer

· Certified Technical Transportation of Hazardous Materials

· Certified Hazardous Material Driver

· Certified Small Group Leader

· Certified Master Driver

· Attended Senior Leadership Training

  • Attended Equal Employment Opportunity for Leaders Training
  • Qualified Unit Mobilization Planner
  • Qualified Anti-terrorism Advisor
  • Qualified Physical Security
  • Qualified Military Instructor

References

References available upon request.

Timeline

Store Manager

AAFES Exchange
08.2021 - Current

Assistant Store Manager

AAFES Exchange
12.2017 - 05.2021

Stock Room Manager

AAFES Exchange
09.2014 - 12.2017

Sale Area Manager (SAM)

AAFES Exchange
01.2010 - 09.2014

First Sergeant Combat Engineering Company

US Army
02.1986 - 06.2009

MBA - Business Administration

University of Phoenix

Bachelor of Science - Business Management

University of Phoenix

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