Richard RAMSEY
SHELBYVILLE,IN
Summary
Dynamic Team Leader with a proven track record at Goodwill, excelling in customer service and team motivation. Expert in process improvement and conflict resolution, I enhanced inventory management efficiency and fostered a collaborative environment. Committed to empowering employees, I drive engagement and productivity through effective communication and training initiatives.
Overview
22
22
years of professional experience
Work History
Team Leader Manager
Goodwill
2019.07 - Current
- Led team in daily operational activities, ensuring efficient workflow and adherence to organizational standards.
- Mentored staff on best practices for customer service and merchandise handling, fostering a collaborative environment.
- Implemented process improvements that enhanced inventory management efficiency and reduced waste.
- Developed training materials to enhance employee performance and knowledge of operational procedures.
- Coordinated with management to set team goals aligned with organizational objectives, driving engagement and productivity.
- Oversaw scheduling and resource allocation to optimize staffing levels during peak operational periods.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Owner/sales
Under the Red Fez
2004.09 - 2019.07
- Developed and implemented operational processes to enhance customer service efficiency.
- Managed supply chain logistics, ensuring timely inventory replenishment and vendor communication.
- Trained staff on best practices for food safety and sanitation regulations.
- Designed promotional strategies to increase brand visibility and customer engagement.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Analyzed market trends to inform product offerings and optimize pricing strategies.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Owner
Prof Sparrows SFX Makeup
2004.08 - 2019.07
- Developed and implemented innovative makeup designs for film and theater productions.
- Managed client consultations to understand specific makeup requirements and preferences.
- Trained and supervised junior artists in special effects techniques and application methods.
- Oversaw inventory management, ensuring availability of high-quality materials and tools.
- Collaborated with production teams to create cohesive looks that align with artistic direction.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
High School Diploma -
Excel Center
Shelbyville, INNo Degree - Secondary Education
Western Governors University
Salt Lake City, UTSkills
Risk/lp partnership
Timeline
Team Leader Manager
Goodwill
2019.07 - Current
Owner/sales
Under the Red Fez
2004.09 - 2019.07
Owner
Prof Sparrows SFX Makeup
2004.08 - 2019.07
High School Diploma -
Excel Center
No Degree - Secondary Education
Western Governors University