Richard Randolph
Dolores,CO
Summary
Results-driven Lead Fiber Optic Technician with extensive experience at Direct Line Facebook. Expertise in fiber splicing, safety compliance, and innovative troubleshooting techniques. Proven ability to enhance installation efficiency and customer satisfaction through effective training programs. Dedicated to continuous improvement and team development in high-pressure environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Fiber Optic Technician
Direct LIne Facebook
07.2018 - 06.2024
- Ensured high-quality service delivery through fiber optic network installations and maintenance.
- Enhanced system reliability by leading efforts to troubleshoot connectivity issues.
- Improved team performance by developing training programs for junior technicians.
- Boosted customer satisfaction through process improvements that reduced installation time.
- Coordinated with project managers to complete fiber optic projects on time and budget.
- Designed new fiber routes, increasing network capacity to meet client needs.
Fiber Optic Technician
Enthus International
01.2018 - 05.2018
- Enhanced network performance through systematic testing and troubleshooting procedures.
- Executed fiber optic installation projects in collaboration with project managers.
- Mentored junior technicians on effective fiber optic maintenance techniques and best practices.
- Documented installations and service requests for quality assurance and process improvement.
- Coordinated user installations and relocations, ensuring seamless connectivity transitions.
SCADA Engineer
Dolores Water Conservancy District
11.2004 - 10.2017
- Enhanced water distribution efficiency by implementing SCADA system improvements.
- Maintained remote telemetry units for accurate real-time data acquisition.
- Resolved operational issues through effective system troubleshooting techniques.
- Improved monitoring protocols by collaborating with cross-functional teams.
- Trained junior engineers on SCADA management best practices and operations.
- Integrated emerging technologies into SCADA systems for superior performance.
Western Region Fiber Acceptance Manager
Broadwing Communications
11.1996 - 06.2004
- Organized Splice crews for efficient Long Haul Network builds across USA.
- Analyzed bi-directional splice losses and troubleshot fiber and equipment issues.
- Enhanced team knowledge through effective training programs and workshops.
- Motivated employees to improve engagement and productivity in daily tasks.
- Cross-trained team members to strengthen agility and overall performance.
- Implemented agile methodologies, leading to faster and more efficient project completion.
Education
Programming Plc For Canal Controllers
Plc Training
Denver, CO02-2008
No Degree - Fiber Technician
Fiber Star International
Fort Collins, CO09-1988
High School Diploma -
Mancos High School
Mancos, CO05-1974
Skills
- Fiber optic terminations
- Fiber splicing expertise
- Safety compliance
- Continuous improvement mindset
- Documentation and reporting
- Project management
- Inventory control practices
Accomplishments
- Documented and resolved troubleshooting which led to saving company money and time for completion on projects.
- Supervised team of contractors for various builds from OPGW to Underground cabling.
- Troubler shot miles of fiber cable and engineered ways to fix trouble
Certification
- Certified Fiber Tech
- certified fiber tech instuctor
Recieved Star Award by National Fiber company for completing projects in timely manner
I ran various Long haul builds all over the country organizing equipment ,crews and working hand in hand with Construction Contractors.
Did documentation on Splice and testing results and delivered them to Corporate office for approval in timely manner.
Worked with Operations of networking to help train them on testing equipment and trouble shooting.
Languages
English
Timeline
Lead Fiber Optic Technician
Direct LIne Facebook
07.2018 - 06.2024
Fiber Optic Technician
Enthus International
01.2018 - 05.2018
SCADA Engineer
Dolores Water Conservancy District
11.2004 - 10.2017
Western Region Fiber Acceptance Manager
Broadwing Communications
11.1996 - 06.2004
Programming Plc For Canal Controllers
Plc Training
No Degree - Fiber Technician
Fiber Star International
High School Diploma -
Mancos High School