Richard Rebar
Honolulu,HI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Federal Express
01.2024 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Sought ways to improve processes and services provided.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Courier/Package Delivery Driver
Federal Express
10.1996 - Current
- Logged delivery information in tracking systems to enable real-time delivery status.
- Negotiated preferred parking spaces at high-volume locations for expedited pick-up/delivery processes.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Drove safely at all times to avoid accidents and harm.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Followed safety procedures and regulations to protect packages and vehicles.
- Followed company policies and procedures during shift.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Contacted customers to confirm delivery details and locations.
- Communicated with dispatch and customers for accurate delivery information.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Escalated issues to supervisor for immediate remediation.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Tracked delivery status and updated customers for expected delivery time.
- Verified package information to check for accuracy and completeness.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Utilized GPS navigation systems to navigate faster routes.
- Managed delivery route for optimal use of time and fuel.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
Education
High School Diploma -
Oceanside High School
Oceanside, CAHotel And Motel Management
Mira Costa Community College
Carlsbad, CASkills
Product and service knowledge
Document Control
Estimating
Office equipment proficiency
Accomplishments
Certified in Dangerous Goods Handling and Procedures.
Bravo Zulu Award for Work Ethic.
Various Safe Driving Awards.
Certification
- Dangerous Goods Certification
Timeline
Customer Service Representative
Federal Express
01.2024 - Current
Courier/Package Delivery Driver
Federal Express
10.1996 - Current
High School Diploma -
Oceanside High School
Hotel And Motel Management
Mira Costa Community College