With a proven track record at Charles Schwab, I excel in relationship building and problem-solving, driving client satisfaction into the top 10%. My expertise in wealth management and attention to detail led to a personal production of $5M-$7M quarterly, showcasing my ability to significantly grow assets and foster strong client relationships.
Applied stock broker experience to manage my own individual brokerage accounts
Charity volunteer at professional golf tournaments
Responsible for outbound sales to specific client segment, dormant accounts at TD Ameritrade and to uncover assets at competitive firms and transfer assets to TD Ameritrade
Opportunites identified and transferred to TD Ameritrade were $5 million
Meet with decision makers in Durham to assess their current temporary employment requirements and how Kelly Services can meet those needs
Kelly Services had the best trained temporary workers meeting variable needs under best cost controls
Inbound call center assisting 401k participants to take annual MRD for taxes, loans, rollover accounts from other brokerage firms and making exchanges of their investments within retirement accounts and placing trades
Principal responsible for approving internet stock trades, new account applications, trade blotter, mutual fund breakpoint report, written responses for customer complaints and resolution restricted account issues
Inbound call center discussing clients asset allocations, retirement planning needs, account loans and withdrawals, and their minimum required distribution (MRD) from 403b accounts.
Clients were from non-profit fields in education, research, healthcare and government.
Supervised Client Services Specialist in greeting clients, providing cashiering and account opening.
Responsible for branch audit, compliance issues, handling of customer complaints, approved client applications, client problem resolution, assist clients with their trades, making recommendations based upon client questionnaire and providing excellent customer service.
Sales of stocks, bonds, options and mutual funds using asset allocation model, estate planning and wealth management and building customer relationships
Led branch in personal production gathering assets of $5M-$7M quarterly and best client to open account with $13M.
Consistently rated top 10% of region for customer satisfaction.
Subject matter expert on Trust and Retirement plans
Led branch in trust and estate referrals to Schwab approved estate attorneys.