Richard Reed
Tulsa,OK
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
29
29
years of professional experience
Work History
Human Resources Manager
Touchmark at The Ranch
02.2021 - 07.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Reduced employee turnover from 139% in 2020 to 59% in 2023
Resident Relations Manager
Touchmark at The Ranch
11.2017 - 02.2021
- Collaborated with maintenance teams to ensure timely resolution of service requests, enhancing overall resident experience.
- Implemented conflict resolution strategies when necessary, mediating disputes between residents while maintaining professional boundaries.
- Enhanced resident satisfaction by promptly addressing concerns and providing personalized solutions.
- Coordinated with leasing team to facilitate smooth transitions for new residents, creating a welcoming atmosphere from day one.
- Increased Resident Occupancy of the Grand Lodge from 0% in 2018 to 100% in 2020.
Fitness Instructor
Prescott YMCA of Yavapai County
01.2018 - 04.2020
Fitness Instructor
Cox Monett Hospital
02.2013 - 09.2017
Administrative Assistant
K & K Farms
08.2015 - 04.2016
General Manager
Bass Equipment Company
08.2012 - 08.2015
Graphic Designer
The Monett Times
06.2010 - 08.2012
Principle Designer /Software Programmer
Artscom Incorporated
01.1996 - 06.2010
Education
Bachelor of Arts - Business Management
University of Phoenix
Tulsa, OK05-2003
High School Diploma -
Putnam City North Highschool
Oklahoma City, OK05-1990
Skills
- HR policies and procedures
- Training and mentoring
- Compliance
- Benefits and compensation management
- Microsoft - Word, Excel, Outlook, Teams
- Dayforce HCM
Timeline
Human Resources Manager
Touchmark at The Ranch
02.2021 - 07.2024
Fitness Instructor
Prescott YMCA of Yavapai County
01.2018 - 04.2020
Resident Relations Manager
Touchmark at The Ranch
11.2017 - 02.2021
Administrative Assistant
K & K Farms
08.2015 - 04.2016
Fitness Instructor
Cox Monett Hospital
02.2013 - 09.2017
General Manager
Bass Equipment Company
08.2012 - 08.2015
Graphic Designer
The Monett Times
06.2010 - 08.2012
Principle Designer /Software Programmer
Artscom Incorporated
01.1996 - 06.2010
Bachelor of Arts - Business Management
University of Phoenix
High School Diploma -
Putnam City North Highschool
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