Richard Reed
Millville
Summary
Professional leader with experience directing others, managing tasks and monitoring work areas. Skilled in conflict resolution,maintaining a calm and poised demeanor even in stressful circumstances. Competent and dependable individual ,ready to take on demanding workload to achieve objectives and adapt to meet ever-changing needs. Committed to delivering quality service and maintaining high levels of satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Crew Supervisor
Central Motor Pool
12.2002 - Current
- Supervised daily operations, ensuring compliance with safety regulations and efficiency standards.
- Trained and mentored crew members, enhancing team performance and skill development.
- Coordinated vehicle maintenance schedules, optimizing fleet availability and reducing downtime.
- Implemented process improvements, increasing operational efficiency and service quality.
- Managed inventory control systems, reducing waste and streamlining supply chain processes.
- Conducted regular inspections of equipment and vehicles to ensure optimal performance.
- Facilitated communication between departments to enhance workflow and collaboration.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maintained accurate records of crew attendance, hours worked, and task assignments for efficient payroll processing.
- Resolved issues quickly to maintain productivity goals.
- Evaluated crew performance regularly against established metrics, providing constructive feedback to enhance individual skillsets.
- Managed equipment maintenance schedules, reducing downtime due to repairs or malfunctions.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Sales Associate
Advance Auto Parts
05.2004 - 09.2009
- Assisted customers with product selection and technical advice to enhance satisfaction.
- Maintained organized inventory systems to ensure product availability and accuracy.
- Processed sales transactions efficiently using point-of-sale systems for seamless customer experiences.
- Collaborated with team members to optimize store layout and merchandising strategies for improved visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Diesel Mechanic
Gallo GMC
05.2000 - 12.2002
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed comprehensive repairs on diesel engines to ensure optimal performance.
- Led preventive maintenance programs to enhance vehicle reliability and safety.
- Trained junior mechanics in best practices for engine repair and maintenance procedures.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Documented findings and actions taken.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Installed new systems and components in vehicles.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Minimized costly breakdowns through proactive preventative maintenance measures on heavy equipment and vehicles.
- Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
- Ordered parts necessary for vehicle repairs and new installations.
- Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
- Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
- Guaranteed adherence to environmental standards by properly disposing of hazardous waste materials generated during repairs.
- Boosted workshop productivity by training new hires in best practices for diesel mechanic procedures and techniques.
- Provided exceptional customer service during consultations, addressing client concerns and ensuring their satisfaction throughout the repair process.
- Conducted thorough inspections and repairs on brake systems, ensuring safety for all vehicle operators.
- Diagnosed mechanical problems for repair or replacement.
- Conducted electrical repairs and installations, ensuring vehicles' electrical systems operated efficiently.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Serviced and maintained engines by performing regular oil and filter changes.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
Education
High School Diploma -
Bridgeton High School
Bridgeton, NJSkills
- Verbal and written communication
- Multitasking and organization
- Safety protocols and procedures
- Proactive problem-solving
- Issue troubleshooting
- Documentation and reporting
- Delegating work
- Crew management
- Rational Decision-making
- Customer relationship management (CRM)
- Time management
- Reliability
Certification
ASE certification :
- A1 Engine repair
- A2 Automatic transmission/transaxle
- A8 Engine performance
- T2 Diesel Engines
- T6 Electrical Systems
New Jersey Supervisory Training Empowering Performance (NJ STEP)
certified completion at Mercer County College
Timeline
Sales Associate
Advance Auto Parts
05.2004 - 09.2009
Assistant Crew Supervisor
Central Motor Pool
12.2002 - Current
Diesel Mechanic
Gallo GMC
05.2000 - 12.2002
High School Diploma -
Bridgeton High School