Dynamic and results-driven professional with extensive management experience and a proven track record of optimizing operations in fast-paced environments. Adept at leading teams, driving sales growth, and enhancing customer satisfaction. Possesses strong organizational skills, a keen eye for detail, and the ability to streamline processes to increase efficiency. Skilled office management, with a deep understanding of industry trends, client relations, and regulatory compliance. Committed to fostering a positive work environment and achieving business objectives. Ready to leverage expertise in leadership and operations to successfully manage a thriving real estate office. Retaining maintaining and recruiting are all in the wheel house.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Real Estate Sales Person
Century 21 Advantage Gold R E
Bensalem, PA
04.2019 - Current
Earned the top listing agent award in my office for the last two years.(2022-2023)
Earned the top converter company-wide within the Relocation Department.
Acquired an Associate Broker accreditation in 2024.
Licenced in two stated (PA & NJ)
Stayed abreast of current industry developments through continuing education courses.
Monitored changes in zoning laws or other regulations that could affect property values or the saleability of properties.
Conducted tours of homes for prospective buyers, highlighting key features and amenities.
Developed and maintained relationships with potential buyers and sellers to build a client base.
Utilized social media platforms such as Facebook, Twitter and Instagram to advertise properties.
Assisted buyers in obtaining financing from banks or credit unions by providing required paperwork and documentation.
Provided excellent customer service throughout the entire real estate transaction process from start to finish.
Coordinated inspections by qualified professionals such as appraisers, surveyors, termite inspectors.
Generated leads through referrals from past customers or contacts within the community.
Researched comparable property sales to determine appropriate pricing strategies for listings.
Created marketing materials such as flyers, brochures, postcards and emails to promote properties.
Performed comparative market analysis reports for clients considering buying or selling a home or investment property.
Analyzed local market trends in order to provide accurate information to clients regarding their real estate investments.
Maintained detailed records of all sales transactions including contracts, documents and payments.
Organized open houses and other events to generate interest in listed properties.
Attended networking events to increase visibility among potential customers.
Negotiated purchase agreements between buyers and sellers to ensure both parties were satisfied with the terms.
Applied various methods to build client base, including networking, email and social media.
Route Specialist
Clean Rental Services
Philadelphia , PA
06.2007 - 08.2021
Managed a team of route specialists, providing guidance on routes and ensuring adherence to safety regulations.
Promoted to the position of Shop Stuart, responsible for upholding higher standards of safety and morale.
Ensured compliance with all federal, state, and local laws regarding transportation operations.
Collected feedback from customers regarding their experience with the company's services.
Provided training to new route specialists on proper procedures for loading and unloading goods from vehicles, navigating routes, and interacting with customers.
Created reports on delivery times, distances travelled, and other relevant metrics related to route specialist performance.
Coordinated with customers to ensure timely deliveries and answer any questions they had about their orders.
Analyzed customer data to determine the best routes for efficient delivery of goods.
Manager of Operations
Medical Legal Reproductions
Philadelphia, PA
04.1998 - 06.2007
Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
Collaborated with other managers across the organization to develop strategies that support overall company objectives.
Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Monitored team progress towards achieving milestones set forth in project plans.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Conducted regular audits of employee performance and provided feedback on areas of improvement.
Ensured compliance with applicable laws and regulations related to operations.
Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
Tracked and replenished inventory to maintain par levels.
Real Estate Sales Person
Zip Realty
Philadelphia, PA
04.2006 - 05.2007
Stayed abreast of current industry developments through continuing education courses.
Conducted tours of homes for prospective buyers, highlighting key features and amenities.
Developed and maintained relationships with potential buyers and sellers to build a client base.
Utilized social media platforms such as Facebook, Twitter and Instagram to advertise properties.
Assisted buyers in obtaining financing from banks or credit unions by providing required paperwork and documentation.
Provided excellent customer service throughout the entire real estate transaction process from start to finish.
Coordinated inspections by qualified professionals such as appraisers, surveyors, termite inspectors.
Generated leads through referrals from past customers or contacts within the community.
Researched comparable property sales to determine appropriate pricing strategies for listings.
Performed comparative market analysis reports for clients considering buying or selling a home or investment property.
Analyzed local market trends in order to provide accurate information to clients regarding their real estate investments.
Maintained detailed records of all sales transactions including contracts, documents and payments.
Organized open houses and other events to generate interest in listed properties.
Attended networking events to increase visibility among potential customers.
Negotiated purchase agreements between buyers and sellers to ensure both parties were satisfied with the terms.
Education
Credits For AB - Real Estate
Polley Associates
Newtown, PA
02-2024
Skills
Office Management
Staff Management
Staff Retention
Real Estate Broker Licensed in [PA]
Market Research
Buyer and Seller Representation
Property Management
Networking and prospecting
Social Media Marketing
Sales strategy development
Administrative Support
Honest and ethical
Excellent communicator
Accomplishments
2022 Top listing agent in my office
2023 top listing agent in my office
2023 Top converter company wide within the Relocation Dept
Certification
Real Estate Sales Person PA
Real Estate Sales Person NJ
Associate Broker PA
Timeline
Real Estate Sales Person
Century 21 Advantage Gold R E
04.2019 - Current
Route Specialist
Clean Rental Services
06.2007 - 08.2021
Real Estate Sales Person
Zip Realty
04.2006 - 05.2007
Manager of Operations
Medical Legal Reproductions
04.1998 - 06.2007
Credits For AB - Real Estate
Polley Associates
Real Estate Sales Person PA
Real Estate Sales Person NJ
Associate Broker PA
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