Richard Revel
IT Support Technician
Phoenix,AZ
Summary
Knowledgeable IT support technician with background in providing technical support and resolving hardware and software issues. Successfully managed user accounts and conducted troubleshooting to enhance system performance. Demonstrated proficiency in diagnosing technical problems and delivering timely solutions.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Sr. Cloud Engineer
LTIMindtree
04.2023 - 05.2024
- Assist users with password resets using Azure and Office 365 manager.
- Creating Five9 user accounts and resetting passwords
- Pushing out applications with Apple InTune
- Assisting users with iPads and iPhones
- Assisting users with computer migration and iPhone migration
- Creating user accounts using Active Directory
- Assisting users with hardware and software troubleshooting
- Resolved issues related to operational components for LAN, WAN and voice systems.
Deskside Support Technician Level II
SRPMIC
06.2022 - 11.2022
- Assisted users with password resets and unlocking user accounts
- Imaged computers and software using SCCM
- Responsible for replacing and setting up computers
- Hardware and software troubleshooting
- Responsible for wiping hard drives and getting computers ready for disposal
- Making sure all company equipment was returned by users that left the company
PC Refresh Technician
ADOT
12.2021 - 06.2022
- Assisted users with password resets
- Assisted users with hardware and software issues
- Responsible for entering computers into a spreadsheet once they were replaced
- Responsible for Imaging and installing software using SCCM
- Created user accounts and disabling user accounts
- Responsible for removing hard drives from older computers and surplus them
IT Service Analyst
American Vision Partners
03.2021 - 08.2021
- Assisted users with password resets
- Assisted user's with hardware and software issues
- Assisted users with their Citrix sessions
- Created user accounts and disabling user accounts
- Making sure all company equipment was returned by users that left the company
Help Desk Support
Covetrus
11.2020 - 02.2021
- Assisted users with password resets
- Assisted users with onboarding
- Delivered and ordered toner for printers onsite
- Troubleshooting printer and software issues
- Logged into printer websites to change ip address
- Changed IP address and subnet mask on my computer to access different printers to get them on the companies network
- Troubleshooting inactive accounts for current employees and getting their accounts reactivated
- Creating and granting permissions through Jira
Help Desk Support
JB HENDERSON CONSTRUCTION
03.2019 - 08.2020
- Image laptops
- Hardware and software troubleshooting
- Assist users with email issues and troubleshooting
- New user account setup and email setup
- Setup backup software for each user
- Troubleshooting why users are not able to reach certain mapped drives
Help Desk Support
Newtek Technology Solutions
11.2018 - 03.2019
- Image laptops
- Software and hardware troubleshooting
- I monthly excel spreadsheets for inventory and billing
- Reset user passwords
Help Desk Support
Preferred Homecare
01.2016 - 11.2018
- Assist users with password resets
- Assist users with getting past encryption screen
- Assist users with email setup
- Assist users with desktop setup
- Responsible imaging laptops and tower computers
- Responsible for unlocking Mesta bill files
- Responsible for creating new user accounts for Mesta
Help Desk Support
Safeway
11.2012 - 11.2014
- Resetting user passwords for various software applications: CICS, Adage, Teradata
- Resetting user passwords in ID Services and Terminal Services
- Troubleshooting registers, inventory guns, monitors, printers etc
- Verifying customer credentials when resetting a password
- Advising customer of PCI compliance rules for new passwords
Freelance Computer Support
Helpdesk support
09.2009 - 11.2012
- Company Overview: Freelance Computer Support
- Assist users with computer and network setup
- Assist users with malware and virus removal
- Assist users wireless network setup
- Provide remote assistance to customers
- Provide follow up assistance to customers
- Freelance Computer Support
Desktop Support/Computer Technician
Nationwide Vision
02.2006 - 09.2009
- Provide technical support for 450 users
- Responsible for setting up new stores
- Responsible for software installs and troubleshooting
- Responsible for walking end users through problems
- Responsible for resetting passwords and domain troubleshooting
- Responsible for computer updating and unwanted software uninstalls
- Responsible for some router troubleshooting
- Responsible for troubleshooting some Linux applications
- Responsible for all hardware installs
Desktop Support/Computer Technician
Polymicro Technologies
08.2004 - 02.2006
- Provided technical support for 100 users
- Responsible for setting up new computers
- Responsible for software installs and troubleshooting
- Responsible for adding new users in active directory and resetting passwords
- Responsible for all computer hardware installs and troubleshooting
- Responsible for assigning IP addresses in a static network
- Responsible for joining computers to the company domain
- Responsible for reloading Windows when computers crash
- Responsible for keeping all computers up to date with Microsoft download patches for windows
- Providing access to printers when needed by users and I also supported Citrix
Computer Technician
Avnet
02.2004 - 04.2004
- Assembled 300+ computers from the ground up, everything from the installation of Mother boards, processors, power supply, internal / external drives
- All work was Q/A tested in accordance with Avnet's policy
- Installed Operating Systems on all computers built
- Operating Systems included MS Win NT/2000/XP
- Provided tech support to other technicians when they needed help with a particular computer build
- Tested all installed hardware and software
- All finished computers were tested by Q/A in accordance to Avnet's policy
- Hardware and software troubleshooting whenever any systems didn't function in accordance to Avnet's policy
Computer Technician
Emerald Computers
11.2002 - 05.2003
- Assembled 100+ computers from the ground up, everything from the installation of Mother boards, processors, power supply, internal / external drives
- All work was Q/A tested in accordance with Emeralds warranty policy
- Installed Operating Systems when order was called for
- Operating Systems included MS Win 95/98se/NT 4.0/ME/2000/ XP
- Provided tech support for computers that were brought back for maintenance or upgrades
- Upgrades included adding or replacing internal / external drives, sound / video cards, modems and Ethernet cards
- Provided service to customers over the phone when they were faced with computer challenges
- Helped to rectify any situation that was at hand to the satisfaction of customer
Education
Certification -
United Broadcast School
Phoenix, AZ08.2010
Associate of Applied Science - Networking And DatabaseManagement
Apollo College
Phoenix, AZ02-2004
Skills
- Active Directory
- Cisco
- Exchange
- CompTIA A and Net certified
- Hardware troubleshooting
- Problem-solving aptitude
- Incident Response
- TCP/IP protocol
- Switches and routers
- Firewalls
- Technical Support
- Desktop Support
- Service Desk
- VPN
- TCP/IP
- Microsoft Windows
- Help Desk
- Computer Networking
- Operating Systems
- DNS
- Network Support
- LAN
- IT support
- Software troubleshooting
- Mobile devices
- Computer hardware
- SCCM
- Citrix
- Azure
- Networking
- Troubleshooting
- Help Desk Support
- PC Maintenance/Repair/Installation
- Audio/Visual Equipment Setup/Operation
- Customer Service
Certification
- CompTIA Network+, 08/262010 to Present
- A+ Certification 04/26/2003 to Present
- Net+ Certification
Additionalinformation
Operating Systems Software, Windows 3.x/95/98/00/ME/XP MS Word 2000, Windows Vista/7/8 MS Word 2007 and 2010, Windows 2000 Pro and Server Excel, Windows Server 2003 and 2008 R2 Active Directory 2003 and 2008 R2, Windows Active Directory PowerPoint, DOS Type - 25 WPM, RAS Unix/Linux Administration, MS SQL Server 2000 Oracle Database Administration, Networking, Troubleshooting LAN, Help Desk Support - HW and SW RAS, PC Maintenance/Repair/Installation TCP/IP, Audio/Visual Equipment Setup/Operation IPX/SPX, Customer Service Token Ring
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Achieved setting up several new Nationwide Vision stores by introducing Acronis for imaging tasks.
- Achieved customer satisfaction by completing a balance transfer and extending their rate for one year with accuracy and efficiency.
Languages
German
Limited Working
Timeline
Sr. Cloud Engineer
LTIMindtree
04.2023 - 05.2024
Deskside Support Technician Level II
SRPMIC
06.2022 - 11.2022
PC Refresh Technician
ADOT
12.2021 - 06.2022
IT Service Analyst
American Vision Partners
03.2021 - 08.2021
Help Desk Support
Covetrus
11.2020 - 02.2021
Help Desk Support
JB HENDERSON CONSTRUCTION
03.2019 - 08.2020
Help Desk Support
Newtek Technology Solutions
11.2018 - 03.2019
Help Desk Support
Preferred Homecare
01.2016 - 11.2018
Help Desk Support
Safeway
11.2012 - 11.2014
Freelance Computer Support
Helpdesk support
09.2009 - 11.2012
Desktop Support/Computer Technician
Nationwide Vision
02.2006 - 09.2009
Desktop Support/Computer Technician
Polymicro Technologies
08.2004 - 02.2006
Computer Technician
Avnet
02.2004 - 04.2004
Computer Technician
Emerald Computers
11.2002 - 05.2003
Certification -
United Broadcast School
Associate of Applied Science - Networking And DatabaseManagement
Apollo College
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