Richard Reyes
Athens,tx
Summary
Experienced in customer relationship management, striving for high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Maintains a track record of collaborating with team members to achieve sales objectives and create a positive store environment. Solid background in retail sales and customer engagement, approaching work with diligence. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to consistently meet customer needs and achieve sales targets.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sales Associate
Champion Homes
12.2024 - Current
- Built relationships with customers
- Helped customers build their home
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Kitchen Manager
The Jalapeno Tree
07.2023 - 10.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Operations Manager
Loves Travel Stop
01.2021 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Whataburger Restaurant Unit 652
08.2018 - 12.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Car Salesperson
Peltier Chevrolet
09.2015 - 07.2018
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
- Responded to customer enquiries via telephone and email.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
General Manager
Taco Me Crazy
01.2014 - 08.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Whataburger Restaurant Unit 613
08.2007 - 12.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Kitchen Manager
Carretas Cafe
07.2005 - 08.2007
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
- Collaborated with management to develop strategies for increasing restaurant profitability.
Assistant Kitchen Manager
Applebee's Grill + Bar
07.2005 - 08.2007
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
Kitchen Manager
The Jalapeno Tree
03.2004 - 07.2005
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
Server
Mercados Cafe
01.2002 - 03.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Installation Engineer
Point to Point Communications
02.1999 - 12.2001
- Increased overall system reliability by performing comprehensive post-installation testing and adjustments.
- Delivered high-quality training sessions for end users, ensuring smooth transitions after system installations.
- Enhanced system performance by identifying and resolving installation-related issues.
- Provided exceptional support to clients during the installation process, addressing concerns and answering questions as needed.
- Ensured customer satisfaction with timely and accurate installations of complex systems.
- Contributed to successful project completion by effectively managing installation budgets and timelines.
- Stayed up-to-date on industry trends, continuously refining skillset to offer cutting-edge solutions tailored to each client''s unique needs.
- Generated system concepts to satisfy product requirements.
- Evaluated final product's overall performance, reliability and safety.
- Attended project planning meetings to coordinate mechanical system designs with structural and architecture teams, mitigate design conflicts, and coordinate delivery timelines.
- Troubleshot and diagnosed equipment issues, quickly made plans for repairs and monitored use to rectify issues.
Construction Worker
Champion Homes
06.1994 - 01.1999
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
Education
High School Diploma -
Athens High School
Athens, TX05-1993
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
manufactured housing division license
property and casualty insurance license
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Sales Associate
Champion Homes
12.2024 - Current
Kitchen Manager
The Jalapeno Tree
07.2023 - 10.2024
Operations Manager
Loves Travel Stop
01.2021 - 07.2023
General Manager
Whataburger Restaurant Unit 652
08.2018 - 12.2020
Car Salesperson
Peltier Chevrolet
09.2015 - 07.2018
General Manager
Taco Me Crazy
01.2014 - 08.2015
General Manager
Whataburger Restaurant Unit 613
08.2007 - 12.2013
Kitchen Manager
Carretas Cafe
07.2005 - 08.2007
Assistant Kitchen Manager
Applebee's Grill + Bar
07.2005 - 08.2007
Kitchen Manager
The Jalapeno Tree
03.2004 - 07.2005
Server
Mercados Cafe
01.2002 - 03.2004
Installation Engineer
Point to Point Communications
02.1999 - 12.2001
Construction Worker
Champion Homes
06.1994 - 01.1999
High School Diploma -
Athens High School
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