Richard Reynolds
Fairview,TN
Summary
Driven professional with a proven track record at Pilot Catastrophe Services, excelling in high customer service standards and detailed-oriented tasks. Skilled in fostering supportive environments and efficient multitasking, I have significantly demonstrating exceptional communication skills and a commitment to excellence.
Here is an example of recent insured experience with me, submitted to the Section Manager
"He has always answered any Concerns or questions and has made this whole process a lot lees daunting. We are so grateful to have him!"
Overview
25
25
years of professional experience
Work History
Trainer
Pilot Catastrophe Services
2020.04 - Current
- Developed strong relationships with trainees, fostering a supportive learning environment that promoted personal growth and professional development.
- Developed a high priority of having good customer service.
Property Claims Adjuster
Pilot Catastrophe Services
1999.07 - Current
- Express the best customer service possible
- Contact and review the claim process with insured and schedule inspection.
- Complete a through inspection
- Review findings and explain the reason for the decision.
- Settle claim.
- Settle around 18-25 claims weekly
Business Owner
Spring Green Lawn Care
2007.01 - 2010.10
- Built franchise from 0 to 700 customers in 3 years.
- Set records for this 30 year old company.
- First franchise owner to have two different lawn care magazines do articles on me.
- Customer service was major factor in our success.
- Sold franchise back to company in 2010.
Education
Basic Classes Taken
West Kentucky Community And Technical College
Paducah, KY06.1996
High School Diploma -
Marshall County High School
Benton, KY06.1994
Skills
- Communication skills.
- High customer services standards
- Multitasking
- Detailed oriented
Timeline
Trainer
Pilot Catastrophe Services
2020.04 - Current
Business Owner
Spring Green Lawn Care
2007.01 - 2010.10
Property Claims Adjuster
Pilot Catastrophe Services
1999.07 - Current
Basic Classes Taken
West Kentucky Community And Technical College
High School Diploma -
Marshall County High School
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