Richard Reynolds

Responsible for identifying and preventing fraudulent activity across the Apple Store Online platform through analyzing data, implementing security measures, and investigating suspicious trends and activity to protect both Apple and its customers from financial loss.

Perform multiple functions as a senior agent for a major social media marketplace, processing global payments while monitoring multiple data platforms to provide direct customer service to application users. Managed relationship with vendors and clients through life of the project.

Analyzing and reviewing user profiles, video, and text-based content while investigating, escalating, or resolving issues flagged by system. Worked with client directly to identify solutions for existing problems with policy and execution.

Managed video projects and other web content via CRM and other software while working directly with clients to determine creative strategies for online optimization of brand or products. Developed and closed contracts with cliental over life of projects leading to repeat business.