Richard Riccio
Boyds,MD
Summary
Senior level hotel executive with a broad range of expertise in development and managing a diverse portfolio of hotels and resturants in North AMerica and the Carribean. Accomplishments reflect an integrated understanding of business, communications and corporate reputation management. A track record of effectively developing and implementing programs that have measurably contibuted to revenue generation, guest service, and improved financial results.
Overview
35
35
years of professional experience
Work History
Senior Vice President, Operations
Hersha Hospitality Management LP
08.2022 - Current
- March 2003 - August 2022 Senior Vice President. URGO Hotels
- Significantly increased occupancy and profits in 2002 during poor economic conditions.
- Established performance metrics and KPIs to monitor progress, ensuring continuous improvement in operations.
- Developed strategic plans for operational growth, leading to an expanded market presence and increased revenue.
- Led change management initiatives that improved organizational culture and employee engagement.
- Cultivated strong relationships with key stakeholders, fostering collaboration and partnerships for mutual success.
Vice President of Operations
RHW MANAGEMENT INC.
04.1993 - 06.2023
- Direct the development, operations and finances of this $26mm hotel management company, with greater than $75mm in real estate assets.
- Realized a 61% increase in pre-tax distribution in 2002 versus 2001, due to increased efficiency of existing hotels.
- Created a 4.75 gain in House Profit Percentage.
- Hotel portfolio obtained a 137.2% RevPar premium over competitors in 2002.
- Direct renovation efforts, including budgeting, contracting, and managing quality.
- Upgraded the quality and caliber of General Managers through a formal training program which includes Quality Standards, Financials, Human Resources Management and Brand Reputation Education.
- 1997 - 2000 Director of Operations.
- Managed the operations of all hotels in the portfolio in Missouri, Colorado, Kansas, California and Mexico.
- 1995 - 1997 Dual General Manager.
- Residence Inn and Fairfield Inn by Marriott, Colorado Springs, CO.
- Awarded Residence Inn by Marriott's 1997 Opening General Manager of the year.
- 1993 - 1995 General Manager
- Residence Inn by Marriott - Branson, MO.
- Successfully achieved Marriott Gold Award for the past eight years.
General Manager
Tharaldson Hospitality
09.1991 - 06.1993
- Assisted in the design and served as the GM for the opening of the first Generation V Residence Inn built in the system. Worked directly with Gerry O'Neill
- Hotel was awarded Rolling out the Red Carpet for superior guest satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Front Office Manager
THM Hotels
09.1989 - 09.1991
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Bachelor of Science - Marketing
Southern Connecticut State University
New Haven, CT05.1989
Skills
- Operational Excellence
- Organizational Development
- Cross-Functional Teamwork
- Workforce Planning
- Strategic planning and execution
- Operations Management
- Budget Control
- Performance Analysis
- Business Development
- Strategy Development
- Succession Planning
- Business process reengineering
- Capital Spending
- Teamwork and Collaboration
- Decision-Making
- Effective leader
- Relationship Building
- Employee Motivation
- Goal Setting
- Employee Relations
- Hiring and Onboarding
- Business Leadership
- Quality Assurance
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Senior Vice President, Operations
Hersha Hospitality Management LP
08.2022 - Current
Vice President of Operations
RHW MANAGEMENT INC.
04.1993 - 06.2023
General Manager
Tharaldson Hospitality
09.1991 - 06.1993
Front Office Manager
THM Hotels
09.1989 - 09.1991
Bachelor of Science - Marketing
Southern Connecticut State University
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