Richard Rice

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Generated reports to track deliveries and maintain proper records and documentation.

• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Tracked delivery progress to identify possible delays and provide real-time updates to patients.
• Closely monitored dispatch board to triage and prioritize over 200 daily calls.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Scheduled and organized delivery routes.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.

• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Ensured compliance with local, state, and federal regulations related to the job.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Generated reports to track deliveries and maintain proper records and documentation.

• Improved response times by efficiently prioritizing and dispatching emergency calls.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Promoted teamwork among colleagues by proactively assisting others when needed.

Customer Service. Trained, mentored and motivated employees to maximize team productivity to meet company load/unload standards.  Setting up daily manpower needs according to inbound freight times and weights. Daily email communication with management on the progress and status of the dock operations.

Promoted dynamic, positive experiences for dock employees.  Dispatching over the road drivers inbound/outbound under strict time constraints.

Oversaw sort belt operations. Ensured aircraft containers were loaded/unloaded per safety and company standards. Tracked inbound HM materials, ensured the shipments met company and Federal standards. Loaded and secured shipments and presented the container and paperwork to flight crew before departure. Daily communication with Flight Manager on any issues with the flight.

Trained employees on all material handling equipment and advised management on progress.