Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RICHARD RICHFORD

CLERK
DUDLEY

Summary

Knowledgeable [Desired Position] with solid background in retail and customer service. Adept at managing inventory, handling transactions, and providing excellent customer care. Demonstrated effective communication and organizational skills to ensure smooth store operations.

Overview

8
8
years of professional experience

Work History

Liquor Store Clerk

Martys House of Cheep Liquors.
06.2020 - 12.2024
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained clean and organized store environment for enhanced shopping experience.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in timely manner to minimize disruption of store operations.
  • Maintained compliance with local and federal regulations governing sale of alcoholic beverages, verifying customer identification as necessary.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Operated various equipment safely, including pallet jacks and ladders when performing stocking duties or retrieving items from storage areas.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
  • Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
  • Contributed to increased sales by offering product recommendations based on customer preferences and needs.
  • Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
  • Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain high satisfaction rates.
  • Supported loss prevention efforts by monitoring store activity and reporting suspicious behavior to management.
  • Contributed to safe and secure store environment by adhering to established safety protocols and reporting potential hazards promptly to management.
  • Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
  • Assisted in training of new employees by sharing knowledge about best practices for handling cashier duties effectively.
  • Conducted routine inspections of merchandise for quality control purposes, identifying damaged goods for removal or replacement as needed.
  • Managed product returns professionally, ensuring seamless exchanges or refunds while adhering to company policies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Conducted regular price checks, ensuring accurate pricing information for customers and minimizing discrepancies.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.

Deli Clerk

Park &shop
06.2017 - 09.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
  • Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.

Education

GED -

Dohherty Memorial High School
Worcester, MA

Skills

Customer service

Customer assistance

Stocking and replenishing

POS system operation

ID verification

Liquor regulations and compliance

Languages

English
Full Professional

Timeline

Liquor Store Clerk

Martys House of Cheep Liquors.
06.2020 - 12.2024

Deli Clerk

Park &shop
06.2017 - 09.2020

GED -

Dohherty Memorial High School

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